Manager - Marketing & Sales (In-bound)

We are looking for a dynamic and experienced Sales & Marketing Manager – Inbound Logistics to lead our inbound sales operations. The ideal candidate will have a minimum of 5-7 years of call centre experience, strong exposure to logistics sales (freight forwarding, customs clearance, warehousing, transportation, etc.), and proven capability in team leadership, training, and performance management. The role requires excellent communication skills in Hindi and English and a strong understanding of customer acquisition and retention in logistics services.

Key Responsibilities

• Manage and oversee inbound logistics sales operations through call centre channels.
• Handle inbound enquiries related to freight forwarding, customs clearance, warehousing, transportation, and value-added logistics services.
• Develop and execute sales and marketing strategies to convert inbound leads into confirmed logistics business.
• Lead, supervise, and motivate a team of inbound sales executives and team leaders.
• Ensure timely response to customer enquiries, accurate quotation sharing, and effective follow-ups.
• Coordinate closely with operations, pricing, and customer service teams to ensure feasible and competitive offerings.
• Track and analyze inbound sales performance, lead conversion ratios, and revenue targets.
• Prepare and present daily, weekly, and monthly MIS reports to management.
• Ensure adherence to service quality standards, SOPs, and compliance requirements in logistics sales.
• Support management in business development initiatives and market expansion.

Training & Team Development

• Design and conduct training programs on logistics products, inbound sales techniques, customer handling, and CRM usage.
• Coach team members on objection handling, negotiation, and closing of logistics deals.
• Identify performance gaps and implement corrective action plans.
• Maintain a high-performance and customer-centric sales culture.

Required Skills & Competencies

• Strong understanding of inbound logistics sales processes.
• Excellent communication skills in Hindi and English (verbal and written).
• Proven team leadership and people management experience.
• Knowledge of freight forwarding, customs procedures, INCOTERMS, pricing basics, and logistics documentation.
• Hands-on experience with CRM systems and call centre KPIs.
• Strong analytical, negotiation, and problem-solving skills.
• Ability to work in a fast-paced, target-driven environment.

Qualification & Experience

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum 5 years of experience in call centre–based logistics sales & marketing.
• At least 2 years in a managerial or team-leading role in inbound sales.
• Prior experience in freight forwarding, CHA, or 3PL sales is highly preferred.

Preferred Attributes

• Result-oriented with a strong customer-focused mindset.
• Ability to train, mentor, and retain sales talent.
• Professional, organized, and proactive.
• Strong coordination skills across sales and operations teams.

Job Types: Full-time, Permanent

Pay: Up to ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person