Provide first-level support for hardware, software, and network-related issues via phone, email, or in-person.
Troubleshoot and resolve issues with desktops, laptops, printers, and other IT peripherals.
Assist with installation, configuration, and maintenance of operating systems and software applications.
Log and track all support requests in the ticketing system and ensure timely resolution.
Escalate complex technical issues to senior IT team members when necessary.
Maintain IT inventory records and documentation of support activities.
Assist in setting up user accounts, permissions, and access rights.
Ensure compliance with IT policies and procedures.

Required Skills & Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
6 months to 1 year of experience in IT support/help desk roles.
Basic knowledge of Windows and/or Linux operating systems.
Familiarity with networking concepts (TCP/IP, DNS, DHCP).
Strong problem-solving and troubleshooting skills.
Good communication skills and ability to interact with users professionally.
Ability to work independently as well as part of a team.

Desirable Skills:

Experience with ticketing systems (e.g., ServiceNow, Jira, Freshdesk).
Knowledge of Microsoft Office 365 administration.
Basic understanding of cybersecurity best practices.

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Work Location: In person

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