Manager- Learning & Development

Job Summary:

Key Responsibilities:

1. Training Program Design & Delivery

• Develop, implement, and deliver training programs for all levels of staff, including onboarding, soft skills, technical skills, leadership, and compliance training.
• Customize training content to reflect hotel brand standards and service expectations.
• Organize and conduct orientation programs for new hires.

2. Learning Needs Assessment

• Conduct regular training needs analyses in coordination with department heads.
• Identify skill gaps and recommend learning interventions to improve performance and service quality.
• Monitor industry trends to ensure training content is relevant and up to date.

3. Performance & Talent Development

• Support performance management processes through training on goal setting, feedback, and development planning.
• Implement succession planning and career development programs for high-potential employees.
• Facilitate coaching and mentoring initiatives.

4. Training Administration & Compliance

• Maintain accurate records of training attendance, certifications, and evaluations.
• Ensure training programs comply with local labor laws, health & safety regulations, and brand standards.
• Coordinate with HR to ensure employee training files are up-to-date.

5. Collaboration & Stakeholder Engagement

• Partner with department heads to align training goals with operational needs.
• Liaise with corporate L&D teams to implement brand-wide training programs and initiatives.
• Promote a learning culture across the hotel by engaging staff and encouraging participation.

6. Evaluation & Continuous Improvement

• Evaluate training effectiveness through feedback, assessments, and performance outcomes.
• Analyze training data to report on ROI and identify areas for improvement.
• Continuously refine and update training programs based on feedback and hotel goals.