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Senior Employee Success People Advisor

Senior Employee Success People Advisor

Salesforce

2 - 3 years

16 - 20 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

automation operational support hr processes hr operations hris customer service senior advisor crm auditing salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Deliver superior customer service to employees via our portal,Live chats, phone support and other communication platforms.
Assist employees promptly and effectively using our case-management solution, addressing HR queries and issues.
Support and maintain the centralized knowledge base by creating, updating, and enhancing knowledge articles to ensure relevancy and accuracy.
Collaborate effectively with cross-functional teams to resolve employee queries efficiently.
Maintain strong knowledge of HR processes, policies, and programs to provide accurate support.
Proactively identify opportunities for process improvements to enhance operational efficiency and employee experience.
Participate in regional and global projects aimed at optimizing HR shared services and delivering a seamless employee journey.
Ensure the accuracy and completeness of internal process documentation related to Shared Services.
Ensure compliance with audit requirements by completing tasks accurately and within deadlines.
Support additional duties and projects as required, demonstrating flexibility and initiative.

Required Skills Experience:

2 to 3 years of experience in HR processes, programs, or shared services.
Proven problem-solving skills with a passion for technology, AI, and continuous learning.
Experience working with HR chatbots, AI agents, or phone support is highly desirable.
Familiarity with HRIS systems, preferably Workday HCM or similar platforms.
Knowledge of case management tools and AI-driven support systems.
Excellent verbal and written communication skills.
Prior experience working in a fast-paced HR shared services environment is a plus.
Ability to handle multiple priorities effectively in a high-growth environment.
Ability to maintain confidentiality and handle sensitive information professionally.
Strong time management, organizational skills, and attention to detail.
Ability to work collaboratively within a team and independently when needed.
Quick learner with a data-driven mindset and comfort with technology.

Preferred Attributes:

Enthusiasm for leveraging AI and automation to improve HR processes.
Curious mindset with a strong desire to develop and grow professionally in HR operations.

Unleash Your Potential

When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what s possible for yourself, for AI, and the world.

Accommodations

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Senior Employee Success People Advisor