Job
Description
We are seeking a dynamic and future-focused Near-Shore Manager to lead the operational execution of our Talent and Learning Development Factory based in India. This role will be instrumental in building and managing a high-performing team that supports two core capabilities: Talent and Learning Content Development Delivery and Talent Management Administration. The ideal candidate will bring a strong background in instructional design, AI-enabled learning technologies, and HR operations, with a passion for innovation and continuous improvement. Key Responsibilities: 1. Talent Learning Content Development and Delivery - Lead the development of custom learning content tailored to GXO s workforce, include large scale, organizational development initiatives. - Oversee the implementation and cultural adaptation of GXO s AI Development Coaching tool. - Manage the offshore 3rd party business process outsourced instructional design and content development team, including vendor oversight, driving continuous improvement and holding the team accountable against SLAs. - Leverage AI tools to: - Enhance back-office development processes. - Adapt general content to GXO-specific needs. - Build and maintain GPT capabilities using LLMs and internal IP. - Implement a rigorous instructional design methodology, including performance needs analysis and Kirkpatrick Level 4 evaluation. - Ensure scalable, high-quality delivery of learning content across all GXO audiences. 2. Talent Management Administration - Coordinate with vendors and internal platforms to manage leadership assessments and 360-degree feedback processes. - Support the execution of GXO s Performance and Talent processes through requirements gathering, form creation, and stakeholder engagement. - Administer GXO s Listening Strategy, including the Annual Engagement Survey, ad hoc surveys, and future listening platforms. - Develop dashboards and action plan tracking tools to support engagement initiatives. - Create templates and presentations for talent calibration and performance review sessions. - Support the implementation and ongoing management of a Skills Platform, including permissions, content curation, and reporting. Qualifications: - Bachelor s degree in Human Resources, Learning Development, Business Administration, or related field (Master s preferred). - 7+ years of experience in Talent Management, Learning Development, or HR Operations, with at least 3 years in a managerial role. - Proven experience managing offshore teams and vendor relationships. - Strong utilization of instructional design methodologies and learning technologies. - Familiarity with AI tools and platforms used in learning and talent development. - Excellent project management, communication, and stakeholder engagement skills. - Experience with enterprise HR systems (e.g., Workday, Cornerstone, SuccessFactors) is a plus. Preferred Attributes: Tech-first leader who is thinking about how AI improves service delivery and automates transaction learning and talent management processes. Strategic thinker with a hands-on approach. Comfortable working in a fast-paced, global environment. Passionate about innovation, continuous learning, and operational excellence. Strong relationship builder with excellent negotiation skills to work with Subject Matter Experts to keep projects on time and on budget with high quality.
