Manager - Internal Communication (Launch & Commercialization)

The Manager Internal Communication (Launch & Commercialization) with an upstream content focus will oversee and guide an offshore team dedicated to supporting the launch and commercialization of new products. This role emphasizes the strategic development and management of upstream content to ensure successful product launches and effective market entry. The successful candidate will collaborate with cross-functional teams to align content strategies with business objectives, market demands, and customer needs.

Main responsibilities:

Drive the planning, execution, and evaluation of the internal communication initiatives related to the Launch & Commercialization Excellence, ensuring that the stakeholders/teams are engaged, informed, and prepared for the relevant activities. Establish a connected communication ecosystem, bringing increased effectiveness and improved efficiency. Oversight of the communication plan to ensure seamless and integrated plan across areas.

• Communication strategy development: Supervise design and delivery of effective internal communication plans to support pre-launch and launch activities.
• Drive the alignment and need identification with Global Business Units.
• Gather and manages the distribution lists, ensuring proper updating and maintenance.
• Drive collaboration with global communication teams to ensure messaging alignment.
• Manage content creation for internal communication channels and ensure content adaption to fit the different communication channels.
• Oversee internal engagement initiatives to keep teams informed and motivated.
• Collaborate with the project team, the business units, and digital and external vendors to ensure a smooth and successful implementation of communication ecosystems, channels, platforms, tools, and processes designed as part of continuous improvement methodology to create best-in-class go-to-market capabilities that are consistent across GBUs and markets.
• Support Hub strategy aligned with global business priorities, focusing on operations and enablement via a continuous feedback loop to optimize customer experience.
• Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.
• Take ownership of communication initiatives from evolution/efficiency identification through to project delivery via internal governance and controls (leverage AI/automation).
• Process Optimization & Best Practices: Drive and ensure evaluation of post implementation reviews for successful delivery and to ensure that improvements can be made for future projects.
• Support the Head/Lead to anticipate needs, allocate, and prioritize team resources to support the business effectively.

People: (1) Work with cross-functional teams (2) Maintain effective relationships with the stakeholders within the allocated GTMC pillar and cross-pillars with an end objective to ensure adherence and effectiveness of communication management strategy/plans; (3) Constantly assist project team for communication/trainings on methods/processes/tools/platforms (4) Partner with Project Head/Lead for individual development plans; (5) Provide proactive recommendations on operational excellence and play an active role to follow the best practices in relation to processes, communications, training management, documentation and technical requirements

Performance: (1) Drive internal communication ecosystem; (2) On-time tracking of effectiveness KPIs and report publishing; (3) Effectively communicate with key communication partners and provide support to constantly improve quality and productivity; (4) Support communication execution as per agreed timelines and quality; (5) Recommend and implement tactical process improvements within the department and division-wide

Process: (1) Monitor compliance and take actions as required to ensure 100% compliance; (2) Stay up to date on current industry trends and Launch & Commercialization Excellence; (3) Maintain understanding of continuous improvement techniques, and agile methodology; collate best practices, stakeholder feedback and benchmarks inputs for improvements; (4) Contribute to overall quality enhancement; (5) Secure adherence to compliance procedures and internal/operational risk controls; (6) Leverage advanced training delivery tools and techniques for enhancing the effectiveness of change management program; (7) Master communication Platforms

Stakeholder: Work closely with Global, Local, and Hub teams to identify communication needs and drive the communication ecosystem supporting best-in-class pre-launch/launch activities

About you

• Experience: 8 years of experience in product launch, commercialization and upstream content development, marketing or a related field; experience in content creation, optimization, operational excellence in medico-marketing/medical/commercial domain for the pharmaceutical/healthcare industry/digital platforms is preferredTrack record of coordinating successful upstream communication strategies that supported product and commercialization efforts
• Soft and Technical Skillsstakeholder management /Proficient in written & oral communication skills/interpersonal skills /People management/ability to mentor/lead diverse teams/Strong organizational and time management skills/Ability to work independently and within a team environment, coordinating multiple projects simultaneously/Proven ability to work in a solution-oriented manner with excellent problem-solving skills/Excellence in strategic planning and project management abilities/As applicable (including but not limited to therapeutic area/domain knowledge exposure Proficient in multiple TAs/domains/GBUs)/Familiarity with content management systems (CMS) and commercialization automation tools
• Education: University degree level (Graduate degree, preferably in science). Additionally, relevant advanced/postgraduate degree in life sciences/pharmacy/marketing/Business Administration/Communications or a similar discipline is preferred
• Languages: Excellent knowledge of English language (spoken and written)