Manager - Infrastructure / SRE [T500-19205]

ANSR is hiring for one of its clients.

About American Airlines:

To Care for People on Life's Journey®. Together with our American Eagle regional partners, we offer thousands of flights daily to more than 350 destinations in more than 60 countries.

American Airlines is transforming the way it delivers technology to its customers and team members worldwide.

American’s Tech Hub in Hyderabad, India, is our latest technology office location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American’s customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new team in Hyderabad, India enables better support of our 24/7 operation and positions American to deliver industry-leading technology solutions that create a world-class customer experience.

Manager, IT Infrastructure

INTRO:

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

WHY YOU WILL LOVE THIS JOB:

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• The Infrastructure Domain in Information Technology manages and maintains the client/server hardware and software that underpin an organization’s computing environment. This domain covers various responsibilities, from IT logistics, virtualization, storage, containers, and integration technologies to data center management.

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Oversee IT Operations: Manage the IT department's daily operations, ensuring systems, services, and infrastructure work reliably and securely.
• Team Leadership: Lead a team of IT professionals, providing guidance and managing performance.
• Project Management: Develop, implement, and manage IT projects that align with company goals.
• System Maintenance: Plan and execute system upgrades, maintenance tasks, and disaster recovery plans.
• Vendor Management: Establish and maintain relationships with vendors, negotiate contracts, and manage service level agreements (SLAs).
• Security and Compliance: Develop strategies and procedures for securing IT infrastructure and ensuring compliance with legal and company guidelines.
• Monitoring and Reporting: Monitor system performance, troubleshoot issues, and produce regular reports on the infrastructure status.

ALL YOU WILL NEED FOR SUCCESS

Minimum Qualifications:

• Bachelor's degree in technology, Computer Science, Information Systems, or related technical discipline, or equivalent experience / training
• 9+ years combined experience leading IT teams and experience in support and delivery of physical and virtual infrastructure systems and delivery of mission critical platforms

Preferred Qualifications:

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Airline Industry leadership experience

Skills, Licenses, and Certifications:

All candidates will need the following:

• Strong leadership abilities to manage and motivate a team of IT professionals.
• Excellent verbal and written communication skills to interact with technical and non-technical stakeholders.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills to address complex IT issues.
• Capability to align IT infrastructure with business goals and plan for future growth.