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Entrata India
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Manager, India Contact Center

Manager, India Contact Center

Entrata India

8 - 13 years

9 - 13 Lacs

pune

Posted:2 weeks ago| Platform:

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Skills Required

property management platforms insurance ai call center communication tools artificial intelligence leasing marketing operations service delivery recruitment leadership maintenance property management communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Manager of the Property Operations Call Center (Leasing Center) India plays a key role in supporting the success of Entratas Leasing Center department. This position is responsible for supervising front-line leaders and operational team members, and providing daily guidance to achieve performance goals. A successful candidate will work closely with the U.S. Leasing Center leadership team to ensure consistent processes, high-quality service delivery, and effective communication across all regions. This role is internally focused and does not include direct client interaction.

Responsibilities will include:

Supervise a team of 5-7 Leasing Center Leaders
Provide direction and support to employees in alignment with established policies and management guidance.
Assist with recruiting and hiring new team members for the Leasing Center India team.
Exercise sound judgment and interpretation to help define and apply procedures and policies appropriately.
Collaborate with U.S.-based leaders and cross-functional support departments to resolve escalations and ensure smooth operations.
Analyze data and key performance indicators to identify trends, address issues, and implement effective solutions.
Conduct regular one-on-one and team meetings to ensure communication, alignment, and performance accountability.
Support the training and development of Supervisors, including participation in monthly and annual performance reviews.
Partner with leadership to track key performance metrics and create improvement plans where needed.
Demonstrate and actively promote Entratas core values, setting a consistent example of professionalism and excellence.
Motivate and guide team members to achieve departmental and company goals.
Depending on business needs, may assist with handling back-to-back calls during the shift to support service levels.

Minimum Qualifications:

Total 8+ years of relevant experience.
3+ years of experience in a Supervisor or Manager role.
Proven ability to complete projects and tasks accurately and on time.
Reliable, flexible, and available to work varied hours, including weekends and holidays, as business needs require.
Excellent written and verbal communication skills.

Strong English proficiency:

Speaks clear, natural English that is easy to understand.
Explains information simply, confidently, and in a professional tone.
Writes concise, accurate notes with proper spelling, grammar, and punctuation.
Quickly reads, understands, and applies information such as property details, notes, and policies.
Excellent interpersonal skills with the ability to build trust and work effectively with diverse teams.
Knowledge of financial and budgetary principles.
Self-motivated with strong decision-making and problem-solving abilities.
Able to collaborate effectively in a team-oriented environment.

Preferred Qualifications:

Knowledge of Google Workspace (Gmail, Sheets, Docs, Slides, and Drive).
Experience managing teams in a contact center service environment.
Familiarity with Entrata software or similar property management platforms.
Experience working with customers, particularly within software or call center operations.
Bachelors degree in Business, Communications, or a related field.

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Entrata India

Software / Property Management

Bangalore

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Manager, India Contact Center