Manager, HR Services

Mastercard

5 - 9 years

11 - 16 Lacs

pune

Posted:7 hours ago| Platform:

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Skills Required

service delivery hr transaction processing analytics hris issue resolution forecasting digital payments hr operations hris systems

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

Manager, HR Services is responsible for leading and optimizing HR service delivery for our stakeholders
This role requires strong collaboration with internal HR teams and external vendors to ensure efficient transaction processing, issue resolution, and continuous improvement
The ideal candidate will bring a strategic and operationally focused mindset, along with a data-driven approach to managing HR services

Role

- Stakeholder Collaboration: Interfaces with internal COEs, People and Capability partners, and external vendors to gather information and drive service delivery improvements
- Issue Management: Oversees root cause analysis and troubleshooting of service delivery issues; responds to escalated HR inquiries and partner cross-functionally to implement preventative solutions
- Data Integrity: Resolves system audit discrepancies and investigates data trends to identify actionable recommendations
- Capacity Planning: Manages forecasting and develops capacity plans for current and future workloads
- Analytics & Reporting: Directs implementation of analytic tools to optimize service delivery; delivers reports for monthly and quarterly meetings with GBSC leadership and COEs
- Escalation Handling: Responds to recurring issues in a timely and appropriate manner; exercises judgment in escalating and resolving complex problems
Experience- Proven experience managing HR operations, service delivery, or shared services in a complex, global environment
- Demonstrated success in leading cross-functional teams and collaborating with internal and external stakeholders
- Strong analytical skills with experience in data trend analysis, audit resolution, and reporting
- Experience with HRIS systems and tools, including troubleshooting and implementing preventative solutions
Workday is a pluss
- Background in capacity planning, workload forecasting, and resource optimization
- Ability to manage escalations effectively and implement long-term solutions to recurring issues
- Familiarity with implementing analytic tools and dashboards to support HR service delivery.

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