Manager GEBS Business Operations

As a Manager - GEBS Business Operations, you will deliver functional excellence in execution of LCS Projects Delivery operations (from Booking to Closure) and drive business productivity Operational efficiency across the assigned departments, including adoption of technological advancements for process automation. Manage engagement for LCS Business in areas of GPO stream of Order Management Invoicing (Projects Delivery Operations) and work with global stakeholder to finds areas to reduce complexity, standardize and optimize the way of execution. You will report into Manager - GEBS Business Operations (LCS Projects Contracts Mgmt. ) and will have a hybrid working. This position requires to provide effective strategic leadership to assigned organization.

Your Responsibilities:

Responsible to design and ensure execution of business strategies / priorities of Customer Order execution function, in collaboration with other support functions.

Support / ensure harmonization collaboration in teams / within functions / organization for increased knowledge sharing, for LCS wide processes.

Focus on people development as a key priority, including first level managers development - feedback.

Succession planning - coach develop identify named successor (s) for all people managerial and Key / critical positions.

Lead Business Process Transitions and optimize processes for effective and efficient Customer order handing and the method to manage Customer order through its lifecycle (from entry to closure), including the hand-offs between the functions.

Focus to lead operational efficiency in execution of processes and deliverables, across the organization.

Ensure that all audits (internal/external) are adequately documented, and risk areas are dealt with promptly.

Engage with multiple partners to identify opportunities for increased engagement, seek feedback on deliverables and to improve overall engagement.

Drive functional ownership to implement processes / deliverables to meet set KPI targets and improve those; with vigilance / review of quality output parameters.

Ensure optimum resource allocation utilization, within set organisational goals.

The Essentials - You Will Have:

Bachelors Degree, with a diploma / degree in Business Administration

Minimum of 12+ years of relevant experience in Business Operations, with 5+ years of experience (with both direct as we'll as cross-functional teams).

Have exposure to Global Work style, engagement with clients while sitting at remote locations.

Flexibility to travel, 10% of the time, within and outside India (if required) to meet functional, client/ stakeholder teams

The Preferred - You Might Also Have:

A conceptual and out of the box thinker with proven track record in leading cross-functional teams, building organisational talent as we'll as establishing processes, SOPs, streamlining workflow and creating teamwork environment to enhance the productivity.

Leads with ethics and integrity; Flexible while also seeking initiatives.

Able to balance business needs to maximise positive business outcomes (with the ability to identify options and trade-offs that maximise these positive outcomes)

Ability to manage cross-functional relationships uncertainty.

Be able to operate at both strategic (big picture view and planning) and tactical (in the weeds with front end-users) levels

Provide inclusive leadership / support to remove barriers or enable progress.

Effective project management skills overseeing various initiatives within the organization.

Advocacy Alternate Positioning - Works on assignments that are complex in nature, requiring judgment in resolving issues or in making recommendations. Ability to identify potential issues / risks and bring them attention of relevant parties for inclusive and informed solution. Ability to identify potential challenges and create strategies to reduce / eliminate risks.

Asks appropriate probing questions to ensure understanding of situation, recognizes and offers alternative options to teams / stakeholders. Maintains professional demeanour and shows empathy. Act as a resource for other team members.

Lean Six Sigma Certification (Green Belt above)

What We Offer:

Our benefits package includes

Comprehensive mindfulness programs with a premium membership to Calm

Volunteer Paid Time off available after 6 months of employment for eligible employees

Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.

Employee Assistance Program

Personalized we'llbeing programs through our OnTrack program

On-demand digital course library for professional development