Manager Franchise Operations Eurasia

The Manager Franchise Operations Eurasia works with a smaller portfolio of noncomplex Hotels to proactively enhance performance. They also work collectively with the new hotel openings team to ensure pre opening hotels open in accordance with expectations. They work with individual hotel management teams to develop action plans and implement successful and measurable programs to assist in meeting Revenue, Product, Service and Brand requirements. They are expected to share best demonstrated practices information on the use of Wyndham Hotels Resorts (WHR) programs and tools, advise on a host of sales and marketing topics, and product and service improvement (utilizing Medallia, CRM, and COM Culture), work with other internal Departments (Sales Marketing, Revenue Management, Training, Central Operations, Architecture, Design Construction, Sourcing Sustainability, Finance, Development, Legal and Human Resources) to coordinate direction and support as needed. They must be able to review, analyze and create a complete strategy for delivering brand value and hotel performance support for their portfolio. They should have excellent presentation skills and the ability to facilitate effective meetings with multiple stakeholders.

Their objectives are aligned to our WHR Strategic priorities and KPIs will be measured as follows:

ENHANCE OUR OWNER VALUE PROPOSITION

GROW OUR SYSTEM

ADVANCE OUR VALUES-DRIVEN CULTURE

Franchise Operations Support

Openings

Contribution

People

This individual will have a broad liaison throughout the organization and externally at all levels and functions and will therefore forge and nurture strong relationships with decision makers at the highest level. They will exercise a medium level of autonomy and their actions will have an impact on hotel retention. They will act as an ambassador for all departments as part of a unified WHR team and will be expected to identify, access and influence the necessary resources to drive business results. They are the initial point of contact for hotel/ management company key stakeholders and therefore play an integral part in strengthening the Company s value proposition and the growth of the organization in the region.

Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham s Count on Me! Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind;

Compassionate, Engaged, Dependable, Courteous, Inclusive, Hospitable, Prepared and Personalised.

Influence - Possesses influencing skills in order to create a positive foundation for on-going relationships. Collaboration Relationships - Initiates, builds, and maintains lasting professional relationships based on mutual respect and understanding that foster a collaborative approach to working. Innovation - Takes an innovative and creative approach that applies the best fit solution for the situation in hand. Communication - Communicates clearly and effectively in writing and in person. Fosters an open and honest communication style and has strong presentation skills. Analysis - Able to read, analyse and understand numerical or verbal data in order to assess a commercial situation and present a compelling business case based on real information. Business Acumen - Demonstrates good knowledge of commercial and financial fundamentals, able to predict the impact of particular activities on the bottom line of the business. Driving Results - Sets high goals for personal accomplishment using measurement methods to monitor progress toward goal attainment, identifying and understanding issues, problems, and opportunities. Develops effective course of action and appropriate solutions. Makes purposeful observations and recommendations to create positive improvements for the team and/ or guest. Obtains and assigns resources to achieve desired results. Adjusts action based on changed priorities. Flexibility - Adaptable and accepting of change, able to cope with an evolving business landscape applying the best fit solution to each unique situation. Valuing Diversity - Able to consider, understand and empathize with the priorities and challenges of others. Shows the highest standards of honesty, integrity and discretion and creates trust with all team members, clients and customers. Engenders credibility and respect within the hospitality arena thereby enabling immediate recognition as a key player in the industry. Leadership - Demonstrates the qualities of leadership, people management and the ability to motivate and inspire others. Consultative - Makes purposeful observations and recommendations to create positive improvements and advances for the team and or customer.

• The candidate would ideally be a graduate with a Hospitality degree, or have equivalent demonstrable professional experience.
• Expertise in franchising or hotel management and an in depth understanding of the hospitality sector are essential.
• Significant experience with an emphasis in one or more of the following: hotel operations and commercial leadership.
• Experience in a senior management position within an international corporate environment with responsibility for planning and development of business procedures and processes, budgeting and regular forecasting, particularly with a multiple territory focus is required.
• Experience with direct PL responsibility for revenues and GOP/ EBITDA.
• Previous experience in the hospitality arena both domestically and internationally is essential, ideally with exposure to multiple brands in a multi-unit or regional role.
• Highly developed analytical skills.
• Extensive senior leadership and people management experience.
• Fluency in English is essential.