Manager- FMRTS-Rajkot-Gujarat (Urgently Required)

Job Title- Manager- First Mile Return to Seller

Job Location- Rajkot- Gujarat

Job Experience- 7+ years

Must known Language- Gujarati/ Marwadi

Role Overview

Manager FMRTS

Key Responsibilities

• Manage end-to-end First Mile (pickup) and Return to Seller (RTS) operations in the assigned territory.
  
• Ensure timely and accurate pickup of seller shipments and coordination for returns.
  
• Lead a team of on-ground executives, delivery associates, and logistics partners.
  
• Monitor KPIs such as pickup performance, RTS rate, TAT (turnaround time), and process compliance.
  
• Plan and implement strategies to improve operational efficiency, cost-effectiveness, and customer satisfaction.
  
• Oversee 3PL/vendor partners to ensure smooth coordination, quality service, and contractual adherence.
  
• Identify bottlenecks in First Mile or RTS processes and drive corrective actions.
  
• Maintain MIS reports, dashboards, and performance reviews with internal stakeholders.
  
• Ensure compliance with safety, regulatory, and company standards across operations.
  
• Work closely with hubs, customer service, warehouse teams, and sellers to resolve escalations.
  

Desired Candidate Profile

• Minimum 7 years

  of experience in logistics, supply chain, e-commerce, or operations with a strong focus on First Mile or Return operations.
• Proven

  team management experience

  , preferably in a high-volume logistics or warehouse setting.
• Strong analytical, problem-solving, and decision-making skills.
  
• Excellent stakeholder management and vendor negotiation skills.
  
• Familiarity with WMS, TMS, or logistics management tools.
  
• Proficient in MS Excel and reporting tools; knowledge of lean or Six Sigma principles is a plus.
  
• Ability to work under pressure, manage multiple priorities, and meet tight deadlines.
  

Education

• Bachelor's degree in Logistics, Supply Chain, Engineering, Business Management, or related field.
  
• MBA/PGDM is preferred but not mandatory.