2 Fmrts Jobs

Job Title: Senior Manager -SCM- Ops-Bangalore About the Role: We are seeking a seasoned and dynamic Senior Manager SCM-Ops to lead and scale our operations across the southern region. The ideal candidate brings a robust background in First Mile & Reverse Logistics, FMRTS (Forward & Reverse Transportation Systems) , and Mid-Mile Network Planning with a proven track record of scaling businesses, managing large-scale operations, and leading high-impact programs. This role demands strong business acumen, operational expertise, and program management capability to drive efficiency, cost optimization, and business growth across the supply chain network in the southern region. Key Responsibilities: Operational Leadership: Lead end-to-end regional FMRTS operations (first mile, reverse logistics, and transportation). Drive operational excellence through process optimization, productivity enhancements, and automation. Manage and scale mid-mile network operations , including route planning, hub performance, and cost controls. Program Management: Run high-impact programs across regional operations focusing on cost, efficiency, and speed . Drive new business initiatives and pilots with cross-functional teams. Develop scalable playbooks and SOPs for rapid expansion and standardization. Network Planning & Execution: Optimize the supply chain network to ensure high service levels and low turnaround times. Design and execute regional planning models for logistics flow, infrastructure planning, and capacity forecasting. Team & Stakeholder Management: Lead and mentor cross-functional teams across different locations. Liaise with central teams (e.g., tech, product, strategy) to deploy initiatives and resolve bottlenecks. Build strong relationships with 3PLs, vendors, and local partners. Growth & Business Expansion: Identify and execute opportunities for business growth, including new markets and service lines. Evaluate and implement strategic partnerships or regional expansion plans. Monitor key performance metrics (KPIs) and drive continuous improvement. Ideal Candidate Profile: 8+ years of experience in supply chain operations, preferably with exposure to e-commerce, logistics, or transportation tech companies. Deep expertise in FMRTS, First Mile, Reverse Logistics , and Mid Mile operations . Proven experience in scaling business operations , with a mix of core operations and program management . Strong background in network design and regional planning . Excellent leadership, analytical, and execution skills. Bachelor's degree in Engineering/Business; MBA or equivalent from a reputed institution preferred ( strong pedagogy ).

About Shadowfax: Shadowfax is Indias leading on-demand tech-backed gig marketplace that helps businesses outsource last-mile activities. Shadowfax employs tech-enabled solutions like ML and AI to offer supply that keeps pace with demand in the fast-growing and highly fragmented hyperlocal distribution ecosystem and ensures a wonderful end-user experience. The Shadowfax app has over two million downloads and is designed as an immersive platform for delivery and is a single app that works across multiple platforms. The app is used as a channel for guaranteed earnings across multiple E-com and Hyperlocal platforms. Shadowfax has been consistently widening its area of operations by expanding in E-commerce and Hyperlocal segments and getting into new growth areas like grocery distribution. Shadowfax has extremely friendly people and partnership policies that are designed to be highly empathetic and are always looking for ways to make the riders lives better and transform the appeal of delivery and other blue-collar jobs as an attractive career option. Working with the Shadowfax platform ensures strong earning potential along with a high degree of flexibility and freedom along with financial support services like loans, and insurance. In October 2021, Shadowfax launched Indias first delivery SuperApp to accelerate the growth of delivery partners by empowering them to access multiple opportunities via a single platform. Shadowfax was co-founded by Abhishek Bansal, Gaurav Jaithliya, Praharsh Chandra, and Vaibhav Khandelwal in 2015. Over the last six years, it has now grown to a team size of close to 5000 employees with 100K+ daily active users (delivery partners) in more than 700+ cities in India, fulfilling 20 million orders per month across 100+ leading brands in 7000+ pin codes Our clients are present across sectors like e-commerce, food, grocery, FMCG, electronics, consumer durables, pharma, apparel, auto, BFSI and Insurance etc. Job Summary: We are looking for an experienced and process-driven Regional Operations Manager First Mile & RTS to lead and manage first-mile pickup operations and Return to Seller (RTS) flow across our South East Bangalore region. The ideal candidate will be responsible for overseeing day-to-day operations, ensuring cost efficiency, optimizing service levels, and driving performance of multiple hubs and last-mile collection points. Key Responsibilities: First Mile Operations: Oversee and manage daily first-mile operations (pickup, sorting, forwarding) across assigned hubs. Coordinate with internal teams, 3PL partners, and seller support to ensure timely and accurate pickups. Monitor SLA adherence, pickup accuracy, and transit compliance across all operational nodes. Optimize vehicle routing, manpower allocation, and hub throughput for efficiency and cost control. RTS (Return to Seller) Management: Ensure smooth processing and dispatch of RTS shipments in coordination with last-mile and warehouse teams. Analyze root causes for RTS and implement corrective actions to reduce returns and operational loss. Coordinate with seller performance teams and logistics partners to improve NDR (Non-Delivery Report) closure and RTS timeliness. People & Process Management: Lead and mentor area/hub managers, field executives, and support staff. Implement SOPs and compliance protocols across operations in line with company standards. Drive continuous improvement initiatives across pickup and return operations. Performance Monitoring & Reporting: Track and report key performance indicators (KPIs) such as Pickup SLA, RTS TAT, Cost per Shipment, FDM accuracy, etc. Analyze data to identify gaps and present actionable insights to senior leadership. Ensure proper MIS and dashboards are maintained at all locations. Qualifications: Bachelor's degree in Logistics, Supply Chain Management, Operations, or related field (MBA preferred from Tier 1/ Tier 2 college). 58 years of experience in logistics/e-commerce operations, preferably in First Mile, Fulfilment, or RTS management. Strong understanding of logistics networks, hub operations, and courier partner management. Proven ability to manage large teams, multi-site operations, and high shipment volumes. Proficiency in Excel, Google Sheets, and operational dashboards (experience with TMS/WMS tools preferred). Strong problem-solving skills, stakeholder management, and a hands-on approach to execution. Location Requirements: Candidate must be based in or willing to relocate to South East Bangalore . Must be willing to travel within the assigned region for hub visits and reviews. Key Competencies: Operational planning & execution People management & leadership Cost & process optimization Data-driven decision-making Stakeholder coordination (internal & external) Crisis & exception handling