Manager- Facilitation

Sr. Manager/Manager- Facilitation Team

Qualification – Master’s in Public Health or Equivalent

Experience - Over 10 years of experience in the healthcare sector, primarily within the Not-for-profit ecosystem, with a strong foundation in community mobilization with a proven track record of collaboration with State Government health systems. Demonstrated leadership in managing teams of ten or more for a continuous period of at least five years.

Location – Thiruvananthapuram – with the flexibility to relocate.

Travel - 50% Domestic

Compensation - As per standards

Language – Fluency in English (oral and written) with essential understanding of Hindi; additional regional languages are an advantage.

Job Profile

This role involves leading a national team to integrate palliative care into healthcare systems by working closely with state governments, healthcare providers, and community stakeholders. The position focuses on strengthening and scaling palliative care services across India through strategic facilitation, community engagement and partnerships.

Strategic Leadership & Coordination

● Provide visionary leadership and strategic direction for the Facilitation Department in alignment with the organization’s mission and values.

● Supervise and support the team to ensure cohesive departmental functioning across all service areas.

● Oversee departmental planning and resource allocation to ensure high-quality support to all stakeholders.

● Ability to lead, manage and monitor a team that works remotely from various locations across India.

● Coordinate with education, clinical and other divisions of Pallium India to enhance facilitation work across India.

Programme Development & Quality Assurance

● Design, review, and enhance Standard Operating Procedures (SOPs) and facilitation protocols aligned with best healthcare and advocacy practices.

● Proficiency in proposal writing and budget preparation.

● Spearhead the seamless integration of facilitation services into the broader care delivery model through cross-functional coordination and alignment.

● Establish quality standards, monitor implementation fidelity, and drive continuous improvement to elevate service delivery standards.

Team Leadership & Capacity Building

● Mentor and empower team members while cultivating a growth-oriented environment grounded in empathy and professionalism.

● Lead systematic assessments of capacity gaps and design comprehensive development pathways—including advanced training, exposure visits, and structured learning opportunities.

● Nurture a culture of accountability, reflective learning, and compassionate care across the facilitation team to enhance both individual and collective performance.

Stakeholder Engagement & Representation

● Serve as the primary departmental representative in internal and external forums, strategic discussions, webinars and presentations. Public speaking experience is desirable.

● Build and maintain strong relationships with stakeholders from the government, non- government, community, and patient advocates to promote integration of palliative care into mainstream healthcare across India.

Monitoring, Evaluation & Reporting

● Oversee systems for documentation, data management, and reporting to ensure compliance with organizational and regulatory standards.

● Use data insights to evaluate departmental impact, inform strategic decisions, and advocate for programmatic expansion or innovation.

Job Types: Full-time, Permanent

Pay: ₹60,000.00 - ₹75,000.00 per month

Schedule:

• Day shift

Work Location: In person