Manager

EXL

0 years

0 Lacs

Gurgaon Haryana India

Posted:1 month ago| Platform:

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Skills Required

service management escalation compliance regulations security mentoring data reports capture metrics analyze communication

Work Mode

On-site

Job Type

Full Time

Job Description

Error free service delivery and operations management. Should have worked in end to end Collections process across regions
Effective Client interactions and escalation management
Ensure compliance with internal policies and procedures, external regulations and information security standards
Strong people leader - Mentoring team of executives for checking, verifying, and validating data to ensure all details are correctly mentioned
Driving Quality initiatives in the process to attain measurable positive results.
Productivity Improvement
Create reports on a daily, weekly & monthly basis for performance review with the onshore team
Capture metrics in the process & analyze trends to take proactive measures
Maintain updates folder by documenting new scenarios in the process & revise process documents
Own business reviews with the clients & internal management
Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
Achieving key targets for the process in line with the SLA (Service level Agreement)/KPIs (Key Performance Indicators)

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