Job
Description
About the Role We are seeking a strategic and results-driven Ecommerce Platform Manager to lead the operations, optimization, and innovation of our ecommerce ecosystem. This role is ideal for someone with a strong analytical mindset, a passion for digital platforms, and the ability to translate business goals into scalable technology solutions even if they come from outside the ecommerce domain. Key Responsibilities Platform Operations & Strategy Own the end-to-end management of the ecommerce platform, ensuring high availability, seamless user experience, and operational excellence, product listings, across web and mobile. Collaborate with cross-functional teams (tech, product, marketing, and customer support) to drive platform enhancements, including AI-driven features and campaign automation tools. Data-Driven Decision Making Maintain reports and performance dashboards to monitor KPIs such as traffic, conversion, fulfillment, etc Leverage data analytics to identify trends, uncover insights, and recommend strategic actions to improve platform performance. Performance & Experience Optimization Conduct regular audits and performance testing to ensure optimal speed, usability, and reliability across devices. Implement UX improvements and conversion rate optimization strategies based on user behavior and analytics. Seller Ecosystem Management Lead onboarding, training, and engagement initiatives for sellers, ensuring they are equipped to succeed on the platform. Act as a liaison between sellers and internal teams to resolve issues and improve seller satisfaction. Technology & Innovation Stay abreast of emerging ecommerce technologies, SaaS platforms (e.g., Magento, Shopify), and digital payment systems. Evaluate and integrate tools like ChatGPT, personalization engines, and marketing automation to enhance platform capabilities. Qualifications & Skills Bachelor s degree in Business, Marketing, Computer Science, or a related field; Master s degree is a plus. 5+ years of experience in platform management, digital operations, or product ownership preferably in ecommerce or a tech-driven environment. Strong proficiency in data analytics tools (e.g., Google Analytics, Tableau, Power BI) and experience building actionable dashboards. Familiarity with ecommerce platforms (Magento, Shopify), digital payments, and marketing technologies. Experience with AI tools and conversational interfaces (e.g., ChatGPT) is highly desirable. Excellent communication, stakeholder management, and problem-solving skills. Ability to thrive in a fast-paced, cross-functional environment with a focus on continuous improvement. About the Role We are seeking a strategic and results-driven Ecommerce Platform Manager to lead the operations, optimization, and innovation of our ecommerce ecosystem. This role is ideal for someone with a strong analytical mindset, a passion for digital platforms, and the ability to translate business goals into scalable technology solutions even if they come from outside the ecommerce domain. Key Responsibilities Platform Operations & Strategy Own the end-to-end management of the ecommerce platform, ensuring high availability, seamless user experience, and operational excellence, product listings, across web and mobile. Collaborate with cross-functional teams (tech, product, marketing, and customer support) to drive platform enhancements, including AI-driven features and campaign automation tools. Data-Driven Decision Making Maintain reports and performance dashboards to monitor KPIs such as traffic, conversion, fulfillment, etc Leverage data analytics to identify trends, uncover insights, and recommend strategic actions to improve platform performance. Performance & Experience Optimization Conduct regular audits and performance testing to ensure optimal speed, usability, and reliability across devices. Implement UX improvements and conversion rate optimization strategies based on user behavior and analytics. Seller Ecosystem Management Lead onboarding, training, and engagement initiatives for sellers, ensuring they are equipped to succeed on the platform. Act as a liaison between sellers and internal teams to resolve issues and improve seller satisfaction. Technology & Innovation Stay abreast of emerging ecommerce technologies, SaaS platforms (e.g., Magento, Shopify), and digital payment systems. Evaluate and integrate tools like ChatGPT, personalization engines, and marketing automation to enhance platform capabilities. Qualifications & Skills Bachelor s degree in Business, Marketing, Computer Science, or a related field; Master s degree is a plus. 5+ years of experience in platform management, digital operations, or product ownership preferably in ecommerce or a tech-driven environment. Strong proficiency in data analytics tools (e.g., Google Analytics, Tableau, Power BI) and experience building actionable dashboards. Familiarity with ecommerce platforms (Magento, Shopify), digital payments, and marketing technologies. Experience with AI tools and conversational interfaces (e.g., ChatGPT) is highly desirable. Excellent communication, stakeholder management, and problem-solving skills. Ability to thrive in a fast-paced, cross-functional environment with a focus on continuous improvement.
