1. JOB PURPOSE
The Manager/ DM -Data Protection Office (DATPRO) in the Data Protection Department will play a crucial role in maintaining the integrity and confidentiality of our customers, employees and other stakeholder’s personal data. The position requires a proactive approach to data privacy and the ability to foster a culture of data protection within the organization.
2. KEY RESPONSIBILITIES
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Customer Engagement:
Handle customer data privacy inquiries/concerns professionally and efficiently, ensuring customer trust and compliance with privacy regulations
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Cross-Functional Collaboration:
Work collaboratively with various departments to integrate data protection measures/compliances into business processes. Also c
ollaborate with IT/DE teams to ensure alignment between legal requirements and technical measures
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Documentation and Record Keeping:
Manage and maintain comprehensive records of data processing activities, incident logs, and compliance documentation
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Project Management:
Excellent project management skills, including task assignment, deadline setting, and progress tracking
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Data Privacy framework:
Assist in developing and implementing data privacy framework including data protection policies, procedures in business processes, ensuring they align with legal standards and organizational objectives
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Technology and Data Privacy:
Stay abreast of technological advancements and their implications on data privacy,
legislative and regulatory developments in the field of data protection and adapt strategies accordingly
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Training and Awareness:
support DPO in conducting data protection training sessions to enhance awareness and understanding of data privacy responsibilities among employees
4. INTERACTIONS
a. Internal Clients
- Work closely within team and other departments withing verticals, various internal business teams to ensure that data protection framework is integrated across the organization
- Collaborate with other verticals and department stakeholders to ensure that data protection data protection framework is integrated across the organization
b. External Clients
- Engage with data principle to address and resolve data privacy inquiries, ensuring a high level of customer satisfaction and trust in our data handling practices
- Engage, if required, with regulator for resolution of data privacy related matters and/or compliances
5. QUALIFICATION AND SKILLS
Educational Qualifications
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Essential
: LL.B degree from a recognized university UGC/AICTE approved college/ institute with 06-10 years of experience in managing regulatory compliance and related advisory.
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Preferred:
Knowledge and experience in data protection compliance
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Certifications:
CIPP, CIPM, or PMP are highly desirable
6. TECHNICAL COMPETENCIES
- Strong understanding of data protection laws and regulations, privacy compliance, data security standards in changing regulatory and business environment.
- Hands-on experience in implementation of privacy framework
- Experience in developing and delivering training on data privacy and data privacy advisories
- Proficiency in MS Office, particularly Excel, PowerPoint, and MIS report preparation and data analysis.
- Customer centric and outcome oriented.
- Identify opportunities for process improvements within data management and reporting systems to enhance efficiency and accuracy.
7. BEHAVIORAL COMPETENCIES
Behavioral Competency Name
- High integrity, ethical and professionalism
- Willingness to learn and improve.
- Proactiveness, eye for efficiency and productivity
- Ability to manage multiple tasks simultaneously. Ability to work as part of a team.
