Manager / Deputy Manager – Insurance Operations

Company:

Marsh

Austin, Texas

We are seeking a talented individual for Proof of Insurance Supervisor to join our team at Marsh. This individual will be responsible for leading a team of coordinators and responsible for supporting strategic growth and change of the department. The ideal candidate will have strong leadership skills, industry knowledge, and a proven ability to drive process improvements to support our clients and internal stakeholders.

We will count on you to:

• Ensure all certificate issuance processes comply with industry regulations, company policies, and client preferences, maintaining documentation and audit readiness.
• Stay informed on relevant insurance and compliance standards to mitigate risks.
• Oversee the accurate and timely issuance of certificates, ensuring quality control and adherence to standards.
• Lead stakeholder engagement sessions with business and internal teams to identify opportunities for process improvements.
• Ensure team members adhere to professional standards, operational policies, and procedures.
• Provide ongoing feedback, coaching, and development opportunities to foster a motivated and engaged team.
• Manage resource planning to maintain adequate staffing levels and monitor daily workflows and team productivity.
• Oversee escalations and inquiries, ensuring timely resolution, and continuously evaluate workflows to enhance efficiency while maintaining high standards.

What you need to have:

• 3+ years of experience in insurance operations in a supervisory role
• Strong knowledge of insurance policies, certificates of insurance, and industry regulations
• Excellent leadership, communication, and organizational skills
• Proven ability to manage multiple priorities and meet deadlines
• Proficiency MS Office

What makes you stand out:

• Bachelor’s degree preferred

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

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Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.