Company Description
Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.
Hybrid Work Model
At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, Pune and Amsterdam, you can expect to come into the office at least one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.Reporting to the Director, Implementation & Data Consulting, the Manager, Data Consulting oversees a team of Data Consultants responsible for guiding clients through the successful setup, transformation, and onboarding of their data in the Assent Platform.This role combines people leadership with technical oversight, ensuring high-quality delivery across client data engagements. The Manager supports the team in solving data challenges, driving consistency in best practices, and removing blockers. They also collaborate closely with Customer Success, Data Operations, and Product teams to continuously improve our data consulting processes, elevate the client experience, and help the team operate at scale.
Key Requirements & Responsibilities
- Managing the day-to-day operations of the Data Consulting team. This includes but is not limited to:
- Recruiting, coaching, mentoring, and engaging the Data Consulting team that fulfills the team’s mission to provide excellent communications and client experiences
- Successfully anticipate, plan and manage work requirements of the Data Consulting team to ensure customer satisfaction, employee workload balance, and optimal productivity thereby supporting Customer Success
- Reviewing and developing staff through performance management and training initiatives
- Promoting and maintaining a congenial, productive, collaborative and service-oriented work culture in the Data Consulting team
- Guiding the team to successfully work together in order to facilitate productivity and effectiveness
- Monitor all team members and provide necessary advice and guidance on Data puzzles
- Provide timely and valuable feedback and recommendations to the Director, Product and Data Support on the requirements and needs of the function to meet team and departmental objectives
- Review commitments for technical services, training and project management, ensuring that all commitments are executed according to contractual obligations;
- Work closely with Customer Success Managers and Account Executives in the resolution of client issues and concerns specific to their data;
- Expert level understanding of Assent’s software functionality to support client business objectives;
- Work with Data Operations team to ensure that the client’s data transfer is properly migrated into the ASM;
- Proactively escalate any client time delays or needs for additional resources beyond the contractual commitments
Qualifications
- Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact;
- Bachelor's degree in Data Science, Statistics, Mathematics, Economics, Business or other relevant areas;
- Minimum 5 years software implementation or senior level technical support experience;
- Minimum 3 years of experience in quantitative or qualitative analysis;
- Minimum 5 years of people leadership and mentoring,
- Strong presentation and influencing skills;
- Highly organized with the ability to multi-task and to both finish short-term projects and to manage ongoing long-term strategies;
- Experience with SaaS, CRM solutions or Software is considered an asset;
- Working knowledge of Microsoft SQL Server and SQL Server Integration Services
- You are a Microsoft Excel wizard - you know how to harness the power of pivot tables and lookup functions;
- Excellent analytical, data manipulation skills and experience dealing with and analyzing high volumes of data;
- You are able to establish cross-functional relationships in a collaborative, team-oriented environment with a diverse group of stakeholders including Assent’s Leadership team, clients and colleagues;
- You anticipate, understand, and respond to the needs of others and are always thinking about how you can best support them;
Additional Information
Life at Assent
Wellness:
We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
Financial Benefits:
It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
Life at Assent:
There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.
Lifelong Learning:
At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.If you require assistance or accommodation throughout any part of the interview and selection process, please contact talent@assent.com and we will be happy to help.
