Manager- Customer Success

• As a Manager Customer Success, you will play a pivotal role in empowering our clients to unlock the full potential of Sirion s AI-driven platform
• By ensuring adoption, value realization, and strategic growth across your portfolio, you will directly contribute to how enterprises leverage AI to transform contract management
• you'll act as the trusted advisor guiding customers through change, delivering measurable business outcomes, and fostering long-term partnerships that drive innovation and retention
• How you'll Make an Impact Act as the primary point of contact for clients, fostering deep relationships and ensuring high levels of satisfaction and loyalty
• Drive AI-powe'red adoption strategies that enhance product stickiness, deliver measurable value, and cultivate customer advocates
• Lead onboarding, implementation, and operational success of AI-enabled solutions for new and existing customers, ensuring seamless delivery
• Develop detailed project plans, define methodologies, allocate resources, and manage execution to ensure on-time delivery
• Establish strong partnerships with client stakeholders to align on requirements, AI-driven outcomes, and evolving priorities
• Proactively Identify risks to customer health, create mitigation plans, and execute retention strategies
• Conduct governance reviews and regular business cadences to track progress, mitigate risks, and ensure alignment on AI adoption goals
• Collaborate cross-functionally with Sales, Product, Marketing, and Support teams to ensure customer insights shape AI product innovation
• Spot Capture cross-sell and upsell opportunities to drive revenue growth across your portfolio
• Oversee multiple client accounts, balancing priorities while delivering consistent, high-quality engagement and outcomes

Skills Experience

You Bring to the Table Experience:

• 8+ years in Customer Success, Account Management, or related roles, with a proven track record of managing large enterprise portfolios and driving adoption

Education:

• bachelors degree in Business, Management, or a related field (MBA or relevant certifications preferred)

Core Competencies:

• Strong account management and relationship-building skills
• Proven ability to identify and execute upsell/cross-sell strategies
• Experience leading onboarding, implementation, and AI-powe'red product adoption initiatives
• Project management expertise, including risk, schedule, and budget control
• Excellent communication and stakeholder engagement skills across business and technical teams
• Proficiency in CRM tools and project management software

Preferred:

• Experience with CLM or large-scale SaaS products leveraging AI
• Excellent written and verbal communication, with the ability to bridge business and technical teams
• Proven teamwork skills in fast-paced, multi-stakeholder environments
• High Level of organization and prioritization with a focus on quality outcomes