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Manager Customer Onboarding - Client Lifecycle Management (CLM) Transformation

Manager Customer Onboarding - Client Lifecycle Management (CLM) Transformation

Mastercard

10 - 14 years

0 Lacs

pune maharashtra

Posted:2 days ago| Platform: Shine logo

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Skills Required

business acumen solution design delivery planning risk mitigation operational efficiency change management stakeholder engagement training agile methodologies business process reengineering ml stakeholder management communication skills financial crime compliance kycaml fraud risk management digital onboarding technology fluency change leadership regulatory remediation operating model analysis customer due diligence workflow integration design resource augmentation strategies waterfall methodologies clm platforms fenergo ai regulatory frameworks riskbased approaches

Work Mode

On-site

Job Type

Full Time

Job Description

As a Manager Customer Onboarding - Client Lifecycle Management (CLM) Transformation at our organization, your primary role will be to spearhead global CLM transformation initiatives. You will leverage your expertise in financial crime compliance, KYC/AML, fraud risk management, and digital onboarding to deliver complex, multi-jurisdictional programs successfully. Your blend of business acumen, technology fluency, and change leadership will be crucial in driving sustainable transformation across the CLM value chain. Key Responsibilities: - Lead end-to-end CLM transformation programs, covering operating model design, functional design, technology implementation, and regulatory remediation. - Analyze and design operating models to align CLM processes with strategic business goals, Compliance policies, and risk strategies. - Drive requirement gathering, solution design, and delivery planning across cross-functional teams. - Provide advisory services to senior stakeholders on customer due diligence workflow best practices, risk mitigation, and operational efficiency. - Lead integration design and development for platforms such as Fenergo. - Champion change management initiatives, including stakeholder engagement, training, and business readiness. - Deliver application training and enablement to ensure successful adoption of new CLM tools and workflows. - Manage resource augmentation strategies to scale delivery capacity and support global rollouts. - Enable feature enhancements and continuous improvement across CLM platforms and processes. Required Qualifications & Experience: - 10+ years of experience in financial services, focusing on CLM, KYC/AML, and financial crime compliance. - Proven leadership in delivering global CLM programs related to customer due diligence tools. - Strong background in both business and technology domains, including automation and digital transformation. - Experience with regulatory engagements and remediation programs. - Hands-on experience with CLM platforms, specifically Fenergo. - Expertise in Agile and Waterfall methodologies, business process reengineering, and change management. Education & Certifications: - Masters in Information Technology, Management & Organisational Change. - Bachelors in Computer Science or related field. - Professional certification in AI and ML (e.g., Imperial College Business School). Preferred Attributes: - Strategic thinker with strong stakeholder management and communication skills. - Ability to lead cross-border teams and manage complex transformation programs. - Deep understanding of regulatory frameworks and risk-based approaches in financial crime compliance.,

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Manager Customer Onboarding - Client Lifecycle Management (CLM) Transformation

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Manager Customer Onboarding - Client Lifecycle Management (CLM) Transformation