Manager - Customer Development

About us

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Responsibilities

• Grow the business within current key strategic clients, new services for existing clients, and increase share of wallet.
• Develop teams in growing relationships with new business and sector accounts across the region.
• Meet/exceed target for New Business Revenue from existing customers.
• Targeted customer revenue and profit growth.
• Financial budget achievement including new business growth targets.
• Ensure service levels are met in line with contractual commitments.
• Manage customer contract negotiations.
• Measure and manage the overall performance of all functional partners for customers against pre-agreed performance metrics (KPIs).
• Ensure compliance with Service Level Agreement & regulatory and corporate obligations.
• Establish effective relationships with key decision-makers and influencers in target accounts.
• Investigate and review key customers' supply chain needs and identify where DSC can best apply value.
• Coordinate regular interaction between DSC internal stakeholders to drive continuous improvement.

Experience: Minimum 8-10 years of experience within Logistics/3PL and/or supply chain with a significant focus and/or experience in customer management and new business acquisitions.

Qualification: Postgraduate from a recognized institution in supply chain or logistics.

Requirements

• Excellent customer relationship and negotiation skills at all management levels.
• Demonstrated ability to effectively manage and lead multiple divisional operations and functions within the country.
• Fluent in English (written and spoken).
• Strong financial acumen including profit margins and accounts receivables management.
• Ability to support high-performance service culture within the functional department.
• Experience with succession planning and international business exposure.
• Strong compliance with regulatory and corporate obligations.
• Ability to manage changing scope and project acceptance criteria.