Manager Collections

Key Responsibilities:

1. Polite and Professional Client Follow-Ups

• Maintain courteous and consistent communication with clients regarding outstanding payments.
• Follow up via calls, emails, and personal visits to ensure timely collections while preserving goodwill.
• Handle sensitive payment discussions with empathy, patience, and professionalism.

2. Building & Nurturing Client Relationships

• Serve as a trusted point of contact for client finance and accounts teams.
• Understand client constraints, offer flexible solutions where possible (within company policy), and ensure mutual respect is maintained.
• Strengthen long-term client relationships through integrity, transparency, and consistent follow-through.

3. Collection Planning & Coordination

• Monitor the accounts receivable status and prepare client-wise collection schedules.
• Coordinate with internal teams to provide necessary documents (invoices, SOA, work completion reports) on time.
• Ensure that any client concerns or disputes related to billing are addressed promptly and amicably.

4. Billing-Related Responsibilities & Checks

A. Verify Client Certification:
Ensure that all submitted bills/invoices have been certified and approved by the client.

B. SOA Verification:
Confirm that all bills/invoices are properly reflected and accounted for in the client's Statement of Account (SOA).

C. Ledger Reconciliation:
Perform a thorough reconciliation between our ledger and the client's ledger, identifying and resolving any discrepancies.

D. Debtor Dispute Resolution:
Actively follow up on and resolve any disputes or queries raised by the client related to billing or outstanding amounts.

5. Travel & On-Site Discussions

• Visit client offices or sites when required to resolve issues in person and encourage timely payment.
• Use travel opportunities to enhance client trust and demonstrate commitment to service.

6. Reporting & Documentation

• Maintain detailed records of all client interactions, payment commitments, and action taken.
• Submit regular updates to the management regarding collection progress and any challenges faced.
• Prepare aging reports, reconciliation summaries, and visit outcome logs.

Job Type: Full-time

Pay: ₹13,149.55 - ₹41,031.28 per month

Schedule:

• Day shift

Work Location: In person