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Daimler Truck AG
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Manager Claim Management

Manager Claim Management

Daimler Truck AG

0 years

0 Lacs

chennai

Posted:3 weeks ago| Platform: GlassDoor logo

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Skills Required

management transportation vision drive technology processing service documentation coordination compliance training audit audits report data analysis reports sap automation digitization communication negotiation compensation development learning marketing

Work Mode

Remote

Job Type

Part Time

Job Description

Tasks

ABOUT US

For internal job postings, you can remove that introduction text below

At Daimler Truck, we change today’s transportation and create real impact together. We take responsibility around the globe and work together on making our vision become reality: Leading Sustainable Transportation. As one global team, we drive our progress and success together – everyone at Daimler Truck makes the difference. Together, we want to achieve a sustainable transportation, reduce our carbon footprint, increase safety on and off the track, develop smarter technology and attractive financial solutions. All essential, to fulfill our purpose - for all who keep the world moving.

Become part of our global team: You make the difference - YOUMAKEUS

Additional information about entity possible (Daimler Buses, Daimler Truck Financial Services, Own Retail, NAFTA, Fuso etc.)

( Focus on tasks/products of the entity) Maximum 2-3 statements!

Become part of our team!

Maximum 3 sentences

Team introduction

What makes the team/department special?

What are the special features (keyword „self-marketing“)

WHAT YOU CAN EXPECT

Key Responsibilities:

1. Claim Processing & Validation

Manage and adjudicate the service claims from dealerships.
Ensure all claims are validated against warranty policies, repair standards, and documentation requirements.
Monitor turnaround time (TAT) and ensure timely settlement of claims.

2. Policy Management

Update, review, and enforce warranty/service claim policies in coordination with OEMs and internal legal/compliance teams.
Provide clarification and training to internal and external stakeholders on policy changes.

3. Audit & Compliance

Conduct regular audits of submitted claims to identify fraud, misuse, or deviations.
Implement corrective actions and report irregularities to senior management.

4. Data Analysis & Reporting

Analyse claim trends, failure rates, and cost patterns to identify recurring issues and propose quality improvements.
Generate periodic MIS reports and dashboards for management review.

6. System & Process Improvement

Collaborate with IT and process teams to enhance claim management systems (e.g., SAP & DMS).
Drive automation and digitization initiatives to reduce manual work and errors.
Conduct performance reviews and identify training needs for team development.

Key Skills & Competencies:

Strong knowledge of warranty and service claim procedures
Analytical and detail-oriented
Proficient in DMS and claim management tools
Good communication and negotiation skills
Ability to manage cross-functional teams and stakeholders

Key Performance Indicators (KPIs):

Claim Turnaround Time (TAT)
Clam Return percentage
Cost per Claim
Audit Compliance Score

WHAT WE OFFER YOU

Note: Fixed benefits that apply to Daimler Truck, Daimler Buses, and Daimler Truck Financial Services.

Among other things, the following benefits await you with us:

Attractive compensation package
Company pension plan
Remote working
Flexible working models, that adapt to individual life phases
Health offers
Individual development opportunities through our own Learning Academy as well as free access to LinkedIn Learning
+ two individual benefits

Job number:

5361

Publication period:

10/16/2025 - 10/16/2025

Location:

Chennai

Organization:

Daimler India Commercial Vehicles Private Limited

Job Category:

Sales/Marketing/Communication

Working hours:

Full time

To Location: Chennai, Daimler India Commercial Vehicles India Private Limited

Contact

Ayaz Ahmed
Email: ayaz.ahmed@daimlertruck.com

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