Manager Business Process Excellence & Assurance

Manager – Business Process Excellence & Assurance

Role Purpose

To lead NxtWave’s Business Process Excellence & Assurance function - driving operational excellence, execution discipline and continuous improvement across the organisation. The role focuses on building data-led, scalable and efficient business processes that enable consistent delivery and sustained growth.

About the Rol

strategic hands-on leade

operations, data, quality assurance and problem-solving

.You’ll collaborate closely with business heads, ensure every initiative is tracked to closure and build systems that make NxtWave’s scale story structured, efficient and sustainable

.Key Responsibiliti

esTeam Leadership & Delivery Manageme

• ntLead, coach and expand a team of Business Process Excellence & Assurance Specialist
• s.Define quarterly project roadmaps and ensure timely completion of all assigned initiative
• s.Maintain high standards of analytical rigour, report quality and stakeholder communicatio

n.Process Review & Optimizati

• onOversee process reviews across Sales, Product Delivery, Marketing, HR and Support team
• s.Identify improvement opportunities, design better workflows and ensure consistent execution across function
• s.Drive closure of improvement actions and ensure measurable impact post-implementatio

n.Data Analysis & Insight Generati

• onUse business data to identify performance gaps, delays or inefficiencie
• s.Translate findings into simple, insight-driven reports for leadershi
• p.Build dashboards that track process health, performance trends and improvement metric

s.Cross-Functional Collaborati

• onWork closely with business heads and function leads to align priorities and track outcome
• s.Represent the team in leadership reviews and ensure all agreed actions are execute
• d.Document learnings and build standard operating frameworks for repeatable succes

s.What We’re Looking F

or:Experience & Backgro

• und4+ years of experience

  in Process Excellence, Business Operations or Strategy & Performa

  nce rol
• es.Minimum 2 years leading teams or cross-functional projec
• ts.Prior experience

  in EdTech or Service Operati

  ons preferr

ed.Analytical & Technical Ski

• llsStrong command of data analysis tools (Excel/Sheets; exposure to SQL or BI tools is a plu
• s).Ability to draw insights from data and link them to business decisio
• ns.Familiarity with process design and improvement framewor

ks.Leadership & Execution Ski

• llsProven ability to translate strategy into executi
• on.Strong project management and stakeholder handling capabiliti
• es.Track record of driving change through structured thinking and collaborati

on.Mindset & Growth Orientat

• ionDetail-oriented, structured and outcome-driv
• en.Comfortable navigating dynamic, fast-scaling environmen
• ts.Enthusiastic about leveragi

  ng AI and automati

  ons to make processes smarter and fast

er.Communicat

• ionExcellent presentation and storytelling skills - able to simplify data and influence decisio

ns.Work Prof

• ile:Working D

  ays: 5 days (Mon -

• Fri)Work M

  ode: Work-from-Office, Hyder

• abadCompensat

  ion: As per industry stand