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Manager - Brand Operations Lead

Manager - Brand Operations Lead

NOVARTIS

7 - 8 years

20 - 25 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

Field operations Content management operational support Operational excellence Networking Management systems Management Downstream CRM Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Summary The Brand Field CRM Ops Lead is responsible for driving CRM and Alignment product enablement, enhancement, and operational execution for a specific brand or therapeutic area. This role plays a pivotal part in ensuring that the brand team s evolving Field CRM needs are met, enabling them to deliver a seamless, world-class user experience. Additionally, the Brand Ops Lead will co-manage CRM/JAMS operations in close collaboration with the Support Team for the brand, ensuring alignment across initiatives and operational excellence About the Role Key Responsibilities: Manage CRM and Alignment operations for the assigned brand Act as Project Manager for CRM/ZAIDYN product development, enhancements, and data integration for the brand Taking interviews with the business leads for requirement gathering and do UI/UX wireframe review with developers Lead testing efforts for CRM enhancements/releases impacting the brand Maintain a release roadmap and asset tracker for the brand, including CLM content Coordinate with brand teams/SPOCs to gather input for CRM enhancements and data enablement needs Liaise with upstream and downstream teams to align on data/integration requirements Collaborate with CRM Product, Alignment, Testing Leads, and Support Team for knowledge transfer and operational support Ensure necessary DQs are created for CRM/JAMS operations and enhancements specific to the brand Handle ad-hoc brand-related CRM requests in coordination with the Support Team Essential Requirements: Overall, 7-8 + years of experience working on Field CRM (i. e. SFDC, Veeva platforms) B Tech / B Sc. or any other equivalent graduation. Preferably Salesforce Admin certified Good understanding and experience in Pharma Field Operations and their impact on field effectiveness Analytically adept in enabling data-based decision making to brands Strong communication and interpersonal skills High attention to detail with a strong focus on quality Desired Requirement: Prior experience in US Field Operations teams in pharma industry Good understanding of broader content management systems Demonstrated ability to work independently and manage tasks without supervision UI/UX skills preferred Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

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NOVARTIS

www.novartis.com

Pharmaceutical Manufacturing

Basel Baselstadt

10001 Employees

365 Jobs

Key People

Vas Narasimhan

CEO
Marie-France Tschudin

President, Innovative Medicines
Shivani R. Sharma

Chief Financial Officer
John Tsai

Chief Global Research
David Epstein

Former CEO of Novartis Pharmaceuticals

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Manager - Brand Operations Lead