Manager - Brand Operations Lead

As the Brand Field CRM Ops Lead at Novartis Healthcare Private Limited, your primary responsibility is to drive CRM and Alignment product enablement, enhancement, and operational execution for a specific brand or therapeutic area. You will play a pivotal role in ensuring that the brand teams" evolving Field CRM needs are met to deliver a seamless, world-class user experience. Additionally, you will co-manage CRM/JAMS operations in close collaboration with the Support Team for the brand, ensuring alignment across initiatives and operational excellence. Key Responsibilities: - Manage CRM and Alignment operations for the assigned brand - Act as Project Manager for CRM/ZAIDYN product development, enhancements, and data integration for the brand - Conduct interviews with business leads for requirement gathering and review UI/UX wireframes with developers - Lead testing efforts for CRM enhancements/releases impacting the brand - Maintain a release roadmap and asset tracker for the brand, including CLM content - Coordinate with brand teams/SPOCs to gather input for CRM enhancements and data enablement needs - Liaise with upstream and downstream teams to align on data/integration requirements - Collaborate with CRM Product, Alignment, Testing Leads, and Support Team for knowledge transfer and operational support - Ensure necessary DQs are created for CRM/JAMS operations and enhancements specific to the brand - Handle ad-hoc brand-related CRM requests in coordination with the Support Team Essential Requirements: - Overall, 7-8+ years of experience working on Field CRM (i.e. SFDC, Veeva platforms) - B Tech / B Sc. or any other equivalent graduation. Preferably Salesforce Admin certified - Good understanding and experience in Pharma Field Operations and their impact on field effectiveness - Analytically adept in enabling data-based decision making to brands - Strong communication and interpersonal skills - High attention to detail with a strong focus on quality Desired Requirement: - Prior experience in US Field Operations teams in the pharma industry - Good understanding of broader content management systems - Demonstrated ability to work independently and manage tasks without supervision - UI/UX skills preferred,