Manager, Automation (ISSC)

As the Automation Manager at ISSC, you will lead the creation and scaling of the automation capability to drive operational efficiency, productivity, and service quality. Your role will involve leveraging RPA, AI/ML, Power Platform, advanced analytics, and process standardization to transform manual workflows into streamlined operations. **Key Responsibilities:** - **Establish a Scalable Automation Capability within ISSC:** - Build the automation function from the ground up, including tools, delivery governance, and team structure. - **Drive Tangible Productivity & Cost Efficiencies:** - Deliver automation solutions to reduce manual effort, improve turnaround time, and contribute to productivity goals. - **Build & Lead a High-Performing Automation Team:** - Hire and mentor technically strong talent, foster innovation, accountability, and continuous improvement. - **Convert CI Pipeline into High-Impact Automation Use Cases:** - Partner with functional leaders and CI program to transform ideas into measurable automation solutions. - **Accelerate Automation Adoption Across Functions:** - Champion automation mindset, ensure stakeholder buy-in, change enablement, and solution scale-up. - **Ensure Global Alignment & Strategic Stakeholder Partnering:** - Work closely with global stakeholders, understand operational challenges, and quantify ROI for informed decision-making. **Qualifications Required:** - Bachelors/masters in computer science, Data Science, Engineering, Information Technology, or related fields. As an Automation Manager, your responsibilities include: - **Solution Delivery & Technology Enablement:** - Identify and implement AI/ML, RPA, and analytics use cases aligned with objectives. - Leverage tools like UiPath, Power Platform, Python, and Excel for scalable solutions. - Implement data management practices and develop automation/data pipelines. - **Project Execution and Technology Governance:** - Manage automation projects, ensure governance compliance, and track ROI. - **Strategic Leadership & Stakeholder Management:** - Deliver the Automation Roadmap, collaborate with stakeholders, and integrate automation into workflows. - **Team Management:** - Build and manage a team of automation developers & data analysts, promote innovation and continuous learning. - **Change Management & Adoption:** - Develop change management strategies, monitor automation adoption, and provide stakeholder-specific training. **Experience:** - 8-10 years in automation, digital transformation, or IT program management with RPA/Power Platform/Analytics experience. - Experience in leading automation teams, managing stakeholders, and delivering transformation initiatives. - Experience in SSC/GBS/GCC is a strong plus. **Certifications:** - PMP, RPA developer certifications, AI/ML specializations, and certifications in data engineering or change management. **Technical & Business Knowledge:** - Programming: Python, R, SQL, NoSQL - Automation Tools: UiPath, Automation Anywhere, Blue Prism - Process & Integration: Process mining, workflow design, API integration - Analytics & Visualization: Power BI - Communication, Problem-solving, and Adaptability.,