Job
Description
About The Team The Meesho AI Services team is dedicated to revolutionizing customer support through cutting-edge AI technologies like chatbots, voicebots, and predictive analytics. We will partner with call centers and BPOs to deliver seamless, efficient, and customer-focused operations. In addition to driving technology and process excellence, we actively manage client and partner relationships to ensure alignment on goals and continuous improvement. If you’re passionate about AI, building strong partnerships, and creating impactful change, this is the team for you! As Manager - Strategy & Operations, you’ll have the opportunity to create business models, unlock Product-Market-Fit and see this vertical into the GROWTH PHASE - just like building a new Startup. And goes without saying, as we grow, you grow! As a team, we’re big on maintaining a healthy work-life balance. We follow flexible working timings and also engage in a number of fun activities outside work - gaming, discussing our favorite books and movies, casual catch-ups and so on. The bottom line? At Meesho, you’ll have a fun time as you grow. About The Role As a Manager - New Initiatives, you will work directly with the General Manager - the Head of the Vertical to solve business-critical problems. You’ll identify key opportunity areas through primary and secondary research, find user & seller problems, set priorities, come up with solutions and drive implementation in different types of projects. You’ll shape up the right solutions in coordination with the product team (in case your solution requires tech interventions). You’ll also work with the team leaders to create and improve the operating systems of the team (strategic planning, competitive intelligence, building review systems, culture and so on). What You Will Do In-depth primary and secondary research into different consumption verticals of India, which will also require you to go on the ground talk to users and any other stakeholders of the industry Evaluate different startups out there that might be relevant for acquisition to kick-start this new vertical; due diligence of startups Engage in meetings, email and expert calls with internal and external stakeholders to bring in strategic direction in building this vertical Build experimenting strategy for different products to test and launch in the vertical Set the goal metrics for Product-Market-Fit along with the GM for the new vertical and enable the execution teams to reach those metrics for PMF Lead in problem-solving tasks and discussions to unlock product-market-fit Own the end of end goal and execution ownership of your charters Play a key role in framing strategic documents(working sessions) for problem discovery, exploration and solutions Create and structure monthly review documents to be presented to the senior management / CEO Create and maintain systems and processes to streamline operations across the business team Be fungible in the role to potentially lead an execution charter along with the strategy role for the new Vertical Act as a strategic partner and advisor to the Head of the Vertical in business critical decision making What You Will Need 3-6 years of total work experience. At least 2+ year of experience in consulting firms / strategy offices of tech startups Experience in startups/tech companies in similar roles will be an advantage Proven problem-solving, project management skills and ability to derive core user insights from different types of users (consumers, sellers etc.) Proven leadership and organizational skills in your work experience An MBA degree is not a MUST have, but great if you do have it Show more Show less
