Management Representative (MR)

Job Purpose:

To ensure the effective implementation, maintenance, and continual improvement of the Integrated Management System (IMS), handle customer audits, manage customer complaints, and maintain all audit-related documentation in compliance with ISO standards and company policies.

Key Responsibilities:

1. IMS Implementation & Maintenance

• Ensure effective implementation and monitoring of the Integrated Management System (IMS) covering ISO 9001 (Quality), ISO 14001 (Environment), and ISO 45001 (Occupational Health & Safety).

• Conduct internal audits, coordinate external audits, and ensure closure of non-conformities (NCs) within defined timelines.

• Ensure all departments follow standard operating procedures (SOPs) and documentation as per IMS requirements.

• Coordinate for management review meetings (MRM) and maintain MOM (Minutes of Meeting).

2. Customer Audit Coordination

• Prepare and coordinate for customer audits and ensure readiness across departments.

• Facilitate customer visits and provide necessary documentation, records, and clarifications.

• Ensure compliance with all customer-specific requirements and audit observations.

• Follow up with concerned departments for closing customer audit NCs or observations.

3. Customer Complaints Handling

• Record and analyze customer complaints in coordination with Quality, Production, and relevant departments.

• Conduct root cause analysis (RCA) and implement corrective and preventive actions (CAPA).

• Prepare customer complaint reports and maintain complaint registers.

• Monitor recurring issues and drive improvement actions to prevent re-occurrence.

4. Audit Documentation & Reporting

• Maintain all IMS-related documents, records, and formats as per standards.

• Control versioning and distribution of controlled documents (manuals, SOPs, forms).

• Prepare monthly and quarterly audit status and compliance reports for management.

• Ensure availability of updated records during internal, external, and customer audits.

5. Coordination & Training

• Coordinate with all departments for effective communication of IMS policies and objectives.

• Conduct or support training sessions on IMS awareness, quality standards, and audit requirements.

• Promote a culture of continual improvement and compliance across the organization.

Required Skills & Qualifications

• BE-Mech/Electrical

• Additional certification in ISO / IMS / Internal Auditor Course (ISO 9001, 14001, 45001)

• 3–6 years of experience in IMS coordination, quality systems, or customer audit management

• Strong knowledge of IMS standards, documentation, and audit processes

• Excellent communication, analytical, and coordination skills

Job Types: Full-time, Permanent

Pay: Up to ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person