Posted:2 days ago|
Platform:
On-site
Part Time
Join our Team About this opportunity The Manager Improvement & Performance role within SL Operate Service Management Service Improvement focuses on driving the development, implementation, and execution of Proactive Problem Management activities across allocated contracts. You will support the Head of Service Improvement and Service Operations Governance on service delivery issues both internally and in customer meetings. The role includes building a motivated, productive work environment and ensuring team competence and capability through hiring, training, and coaching in alignment with the SM strategy and resource planning. What you will do Drive prescriptive insights and proactive problem management activities Support service delivery governance internally and in customer engagements Build and maintain team competence and capability via hiring, training, and coaching Lead line management activities including annual salary reviews, goal setting, and competence development Ensure fulfilment of billability, utilization, efficiency targets, financial forecasting, and budget adherence Promote adherence to Service Line Operate Ways of Working, processes, and guidelines Foster a productive and motivating work environment Skills you bring Highly developed leadership and change management skills, influencing and leading by example Strong problem-solving capability and strategic thinking Excellent interpersonal communication and customer-oriented consultative approach Good conflict management skills and ability to work well under pressure Analytical mindset with a data-driven, agile, automation, and innovation focus Excellent oral and written English skills High degree of accountability, integrity, and a strong sense of responsibility and empowerment Strong knowledge of Ericsson policies, directives, business environment, and service management areas including Event Management, Incident Management, Problem Management, Preventative Maintenance, Service Continuity, Field Service, and Smart Reporting Good understanding of SLA, WLA/OLA Key qualifications B.tech or Bachelor’s degree or equivalent
Ericsson
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Noida, Uttar Pradesh, India
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Noida, Uttar Pradesh, India
Experience: Not specified
Salary: Not disclosed
