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Manage - Performance and Improvement

Manage - Performance and Improvement

Ericsson

0 years

0 Lacs

Noida

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

service management development contracts support governance training coaching strategy drive efficiency forecasting leadership communication data agile automation integrity maintenance

Work Mode

On-site

Job Type

Part Time

Job Description

Join our Team

About this opportunity
The Manager Improvement & Performance role within SL Operate Service Management Service Improvement focuses on driving the development, implementation, and execution of Proactive Problem Management activities across allocated contracts. You will support the Head of Service Improvement and Service Operations Governance on service delivery issues both internally and in customer meetings. The role includes building a motivated, productive work environment and ensuring team competence and capability through hiring, training, and coaching in alignment with the SM strategy and resource planning.

What you will do

Drive prescriptive insights and proactive problem management activities
Support service delivery governance internally and in customer engagements
Build and maintain team competence and capability via hiring, training, and coaching
Lead line management activities including annual salary reviews, goal setting, and competence development
Ensure fulfilment of billability, utilization, efficiency targets, financial forecasting, and budget adherence
Promote adherence to Service Line Operate Ways of Working, processes, and guidelines
Foster a productive and motivating work environment

Skills you bring

Highly developed leadership and change management skills, influencing and leading by example
Strong problem-solving capability and strategic thinking
Excellent interpersonal communication and customer-oriented consultative approach
Good conflict management skills and ability to work well under pressure
Analytical mindset with a data-driven, agile, automation, and innovation focus
Excellent oral and written English skills
High degree of accountability, integrity, and a strong sense of responsibility and empowerment
Strong knowledge of Ericsson policies, directives, business environment, and service management areas including Event Management, Incident Management, Problem Management, Preventative Maintenance, Service Continuity, Field Service, and Smart Reporting
Good understanding of SLA, WLA/OLA

Key qualifications

B.tech or Bachelor’s degree or equivalent

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Manage - Performance and Improvement