40 Mall Management Jobs - Page 2

Role: Manager Facility Management Services Exp: 10+ Years Location: Gurugram HR or Delhi Role Objective- You will be responsible for End-to-End Supervision and Executions of Soft Services of Facility services of the mall and Office Space of around 8.5 LK SQFT. Core Services under execution and Monitoring CAMs and Collection, Security, Housekeeping, Horticulture, Parking and allied services. Job Profile and Role 1. Sound expertise in supervision and executions of Facility Operation, CAMs and Collections. 2. Supervise and Monitor Building Management Systems, Security, Housekeeping, Parking, External Green and Open Area of the shopping mall. 3. Cross functional team coordination for Security, Housekeeping, Building Maintenance and Landscape: Internal and External 4. Periodic review and renewals of AMCs in of CAPEX equipment 5. Supervise, Control Services and Facility Operations 6. Recovery Consumption of utilities by End Users for Residential and Commercial Spaces 7. Calibration of Electric Meter, Water, Instruments Periodically 8. Vendor Evaluation and Due Diligence 9. Expertise in Building Maintenance, Utility Monitoring, supervisions of Housekeeping, Pest Control & Landscape, Maintenance Services 10. Exp in Management of Systems for Security and Safety, Fire Prevention & Protection Service, Fire drills / evacuation drills, Building Safety audit, Electricity/Plumbing Services, Air-conditioning Services, Elevators 11. Interact with the Vendors and Service Providers and support in resolving any payment/ terms/ facility management related issues faced by them 12. Excellent communications & Coordination skills Preferred candidate profile: 1. Core Expertise in Facility Management and Building Maintenances. 2. Supervise and Monitor : Soft Services 3. End to End Supervision and Controls of Security, Housekeeping, Pest Controls, Estate Management 4. Vendor Administration and Management 5. Supervise and Monitor CAMs and Collections of Due from Residents and Retailers

Dear Candidate, Inorbit Malls (India) Private Limited is a subsidiary of the K Raheja Corporation who are pioneers in Real Estate development and Retail management in India. Inorbit Malls pioneered the mall culture in India, when it opened its first mall to the public in early 2004 in Malad, Mumbai. Inorbit Malls today has a national presence with four operating malls covering over 22.28 lac sq ft, employing over 250 direct employees and several thousands of indirect staff, 350 key retail brand partners and over 35 lac monthly footfalls. The current operational malls are present in key markets such as Malad and Vashi in Mumbai and Navi Mumbai respectively, the cities of culturally vibrant Vadodara & Hubli and bustling Hyderabad with the most recent foray being in the vibrant city of Visakhapatnam for its fifth state-of-the-art mall. Inorbit Malls offer a universal class and appeal and seeks to create an aspirational social space for its patrons a recreational hub not restricted to shopping but encompassing a people-centric destination that facilitates unwinding, connections, revelry, and socializing. Inorbit Malls has achieved acclaimed international standards in facility management and customer service. Over the years, it has developed significant expertise in mall development and management in the Indian market, encompassing property location, construction, design, planning, and the management of large-format retail environments up to international standards. Inorbit today is poised to grow and set benchmarks for mall excellence through its Greenfield and Inorganic projects throughout India and cherishes to be an integral part of its consumer ecosystem. Being a Great Place to work Certified and as a part of our investment in human management quality we are keen to engage with and prospectively explore getting on board very talented, senior and capable owner-managers who feel motivated to contribute to this growth saga. JD - Customer Experience Executive This position acts as an interface between the mall management and the internal & external customers. Managing the entire day to day functioning of the mall Incharge & supervision of Information Desk, Food Court, Parking Management, Security, House Keeping, Maintenance etc. Co-ordination with other departments of the mall to ensure smooth operations. To check with daily mall report and department reports Shall devise systems and procedures to ensure customers delight. Introduce measures & facilities in the mall to improve customer experience. Dealing with issues and responding to complaints & grievances. Thorough Mall round for cleaning & ensuring the upkeep of mall Loyalty enrollment & registration along with GV and gifts trackers Handling promotional activities Kitchen Audit Retail Store Audit Data management with respect to footfall / vehicle counts etc. Oversee the working of other operations sections/ activities like Horticulture / Pest Control / Food Sampling / R & R / Agency staff onboarding / agency attendance Lost and Found Management Interested candidates can send their resumes at priyanka.kunsingh@inorbit.in Best Regards, Priyanka Kunsingh Executive - Human Resources

Role & responsibilities OPS Executive should be aware of mall operational policies and strategies To update offers of the Mall, Event details and promotional activities. Timely completion of the KRAs assigned. Ensure Security & Safety measures for the customers are on track. Guide and Help the Customers to avail facilities available in the Mall. Help and Guide the Retailers in Daily Operations. Preferred candidate profile Preferably BHM / BBA /MBA Hospitality Management Interested Candidate drop your cv @careers9425@gmail.com or 8712631806

Roles and Responsibilities Manage facility operations, including HVAC, chiller plants, fire fighting systems, and technical services. Oversee Mall Operations , building management and maintenance of electrical equipment. Ensure compliance with safety regulations and standards for all facilities under management. Coordinate with vendors and contractors for repairs, maintenance, and upkeep of facilities. Develop and implement preventive maintenance schedules to minimize downtime.

Managing the mall's staff, including maintenance, security, housekeeping, and customer service. Monitoring and controlling operating expenses, developing and maintaining budgets, and ensuring compliance with financial policies,

Role & responsibilities Budget 72 CTC/8.64 LPA INR & FYNA. Qualification Dip/Deg EEE Exp:: 8-10 yrs, should have exp to manage at AFM level of SS, Tech & Transport In short, it is site lead position with good English communication skills and tech knowledge to manage local & global clients. Good communication skill English

The role involves overseeing facility maintenance, equipment upkeep, AMC coordination & procurement. The candidate should have experience in managing technical roles, strong team management skills. Candidates from mall background are preferred.

COMPANY PROFILE: CBRE Group, Inc. (NYSE:CBG), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the worlds largest commercial real estate services and investment firm (in terms of 2016 revenue). The Company has 80,000+ employees (excluding affiliates), and serves real estate owners, investors and occupiers across 100+ countries worldwide. CBRE offers strategic advice and execution for property sales and leasing; corporate services; property, facilities and project management; mortgage banking; appraisal and valuation; development services; investment management; and research and consulting. In 1994, CBRE was the first international real estate services firm to set up an office in India. Since then, our operations have grown to include more than 7500 professionals across nine offices, with a presence in over 150 cities in India. Please visit our website at www.cbre.com. Role & responsibilities: Implements real estate plans with an understanding of the client's strategic real estate goals. Assists with project initiation and scope definition, prioritization of assignments, and adherence to client-driven priorities, commitments, and milestones. Concurrently acts as landlord/seller agent and tenant/buyer agent and effectively negotiates the business terms and conditions for a wide variety of commercial real estate products, including land, office, retail and industrial. Coordinates field broker selection and other required resources, subject matter experts, and business partners. If necessary, facilitates client review and approval of proposed team resources for the purpose of A & T Retail transaction execution. Drafts and creates a large variety of analyses and relevant documents, including but not limited to: project initiation, market comparable reports, Requests for Proposals (RFPs), proposal comparison packages, letters of intent, and broker's opinions of value. Coordinates the negotiation of sales through a field broker. Negotiates leases and lease amendments. Monitors lease expirations. Negotiates lease renewals within prescribed timeline. Locates and acquires new properties to meet client's requirements and timeline. Disposes of surplus properties within prescribed timeline. Understands how to review, analyze, and interpret financial analysis templates including book and cash flow projections, NPV (net present value), and/or IRR (internal rate of return) financial analyses to enable clients to make more informed decisions. Other Skills and Abilities Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Requires advanced knowledge of financial terms and principles. Conducts advanced financial analysis. Ability to comprehend, analyse, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills. Advanced computer software application (Microsoft Excel, Word, PowerPoint, Outlook, etc.) and Internet navigational skills. Strong interpersonal and organizational skills with ability to manage multiple projects simultaneously. Educational Qualification Bachelors Degree / Masters from a recognized university. MBA/PGDM preferred. Years of Experience Should have a minimum experience of 10-13 years in real estate industry.

Minimum 8 yrs in Mall Operations, with at least 5 yrs in a supervisory role Extensive experience in Operational Management, Tenant Relations, Financial Management, Customer Service Knowledge of building systems (e.g., HVAC, electrical, plumbing)

Facilities Management (Housekeeping, Security, Parking & Technical) Operation & Maintenance of PHE Plants,Lt &HT, DG Sets,STP & WTP Admin of Retails, F&B, food court, office cabins, offices 10-15 years’ Exp of Mall operations, shopping complex

Position: Property Manager Qualification: B.E/ Dilpoma in Electrical / Civil Nature of Site: Mall Company Name : Colliers India Pvt Ltd (On Rolls of Colliers) Job Location: Vashi- Navi Mumbai Duties and Responsibilities of Property Manager/Estate Manager 1) Overall smooth operations of the site w.r.t. Security, fire & safety, technical maintenance, housekeeping, landscaping, finances and customer relations. 2) Ensuring delivery of services as per the agreed terms and conditions. 3) Formulation, promulgation and implementation of instructions and guidelines for smooth functioning at site. 4) Ensuring proper working and maintenance of electrical, mechanical and security equipment of the premises. 5) Periodic inspection of site and ensuring maintenance of equipment as per ppm schedule. 6) Ensuring upkeep of records and log books in professional manner. 7) Ensuring all administrative paperwork is accurate, complete and submitted on timely basis. 8) Undertaking cases for procurement, repairs, up gradation and development of equipment/ items. 9) Developing and maintaining cordial relations with client/residents and civil authorities. 10) Screening, hiring and training of new personnel of service provider. 11) Assigning of daily/weekly assignments to staff. 12) Timely escalation of suggestions/observations to improve the working system and procedures. 13) Ensuring compliance to governing documents by one and all. 14) Keeping abreast with the local and state statutory policies. 15) Providing prompt response of emails received. 16) Updating and pursuing pending task tracker with client. Note: Looking for candidates who have worked in residential or commercial sites Should have knowledge of KAM collections & Vendor Management. Interested candidates can share their resumes at aparna.patil@colliers.com or whatsapp the CV on 7400086521

Primary Job Responsibilities Strategic: • Achieving Annual Business Plan (EBIDTA) & Operational expenses and Freezing Projections for next financial year • Yielding higher than budgeted numbers and delivering as per projected timeline • Ensuring Increase in sales (TD) / UCA sq ft. as per ABP... • Adding Maximum Value to Stakeholders and enhancing the value of the Mall/Malls. • Process adherence, Channel Usage, Cost of Acquisition & Operational profitability. • Budget Development & Forecasting. • Retail sales analysis & preparation of strategies for business development & revenue share targets. • Negotiation of contracts, staff supervision, smooth running of the Commercial facility and the Mall, office management, tenant and public relations, and operational issues all with the goal of satisfying customers Operational: • Handle the day to day operations in the Mall/Malls ensuring operations are kept up to the highest quality standards in order to meet all tenant and customer requirements. • Create and establish the business model for the mall operations, adopting international best practice and Technology in asset management policy and procedures. • Ensure mall/Malls operating policies & procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards • Develop clear understanding about sales/turnover for shopping mall/Malls tenants. • Collect tenant sales reports in timely manner for management reporting and decision-making • Ensure timely payments collection from tenants (rents, charges, deposits) and payables towards service providers and suppliers for mall operational activity (maintenance, cleaning), ensuring all invoices within the operating budget authority levels are presented and approved, coordinating with finance and management for correct authority levels • Marketing, Events & Promotions: Concept, evaluation of executing agencies, cost estimate approvals & event roll out • Initiates for community, society, CSR and activates to develop footfall and make weak day stronger by footfall driver • Asset Management Ensuring assets are properly maintained through effective facilities management and developing 10 year capital spending plan which takes into account infrastructure needs and expense control targets. Financial: • Assist CEO in preparation of ABP, Annual budgets. • Budgeting & Expense management – developing expense budgets, quarterly expense. projections and managing all property related expenses from facilities, common area maintenance and promotional activities. • Revenue generation in line with the ABP. • Cost saving initiatives. • Advisory role for cost savings and profitability from each project. • Performing Management Services in Accordance with an approved Budget: a. Reducing Cost through Expedient use of resources. b. Enhancing Business Revenues and Incomes c. Scrutinizing leases and ensuring Maximum recovery Compliance d. Quick best Practice reporting and response • Managing the Mall Management with Approved Budgets, seeking Maximum profits • Collection of Outstanding Rentals/CAM as per Targets set. • Develop the department budget and ensure adherence to the same People: • Conduct performance appraisals on departmental staff / personnel. Assess and fulfill training and career development requirements • Managing stakeholder relationships – including internal and external partners, sub-contractors, retail tenants, project partners and major store brands. • Coach subordinates to develop the team’s capabilities and build a strong succession pipeline for the role Desired qualifications Any Graduate Desired experience 13 Plus years of overall experience and 10 years of experience in Mall Management /Commercial space Management Desired Language English, Hindi and Knowing local language is added advantage

Candidates with age max up to 36 can apply Role & responsibilities Supervise and manage Mall operations including property management, tenant management, customer service, contract services such as facility management, cleaning, security, maintenance etc. Ensure smooth day to day functioning of the Mall, facilitating good environment for retailers business activity and delightful customer experience Position Details Identify key performance characteristics of each Retailer Category. Create and manage Data- base for the identified parameters. Knowledge of Retailing Presentation Issues like Lighting, Fixtures, Windows & Display Signage Merchandising requirements & solutions Storefronts trends, Fit-out guidelines, Tenant Co-ordination Supplier evaluation & selection Establish criteria for Vendor categorization and evaluation Maintain references for establishing credibility of Vendors Understand the commercial capabilities of Vendors Supplier Management Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs Review Vendor performance and taking corrective actions to ensure timeliness and quality of supplies MIS Analyze and evaluate ongoing Business Performance Manage the business planning & budgeting process Timely and accurate reporting of Mall performance Customer Understanding Develop an intimate knowledge of shoppers Attitudes and Behaviors Develop intimate knowledge of Retailers site selection criteria and other requirements including their merchandising preferences Safety Knowledge and operation of Fire Equipment Ensure safe practices in Mall traffic & Parking Control Understand the traffic movements in the Mall premises Management of Parking Spaces for effective utilization Road Safety Liaison with Local Authorities Police Fire Hospitals Crowd Control Understanding the crowd dynamics Plan for rush situations Understanding of panic situations Customer Interaction Participate in the Development of Customer or Channel Specific Marketing Strategies Providing input to the trade Proposition Contribute to category Management Customer Relationship Management Customer Satisfaction Understanding factors influencing customer satisfaction and dissatisfaction Monitoring RSI & CSI to identify changes in Customer preferences and market trends Identify opportunities for improving customer satisfaction retailer Principles and Practices Elements of Retailing, including Principal types, ownership structures, and retailing terminology Price points, merchandising, advertisements Additional Skills: Fluency in English Interpersonal & analytical skills Proficiency in MS Office Teamwork Contact Details : Konika Singh 8104986816

* Running day to day operation of the outlet * Delivering on AOP and profitability of the store * Upholding highest level of brand standards and customer satisfaction * Ensuring safety, security and good audit score on all parameters * Banking Required Candidate profile You should be somebody with minimum 7+ years of experience in customer facing roles. Entrepreneurial mindset and agility apart from good Customer Service and People Management skills.

Role & responsibilities Apply Only candidates age up to max 34 years Customer Satisfaction, interaction & Hygiene: Understanding factors influencing customer satisfaction & dissatisfaction To maintain a high standard of hygiene throughout the mall. Manage the day-to-day and long-term operations of Operations (H/K, Guest Service, Retailer) in the entire mall. in-depth and hands on knowledge in customer services, Hygiene in terms of H/K, Faade Cleaning, Pest Control, Horticulture Management, & Waste Management. Handle VVIP Guest and their movement in Mall Identify opportunities for improving customer satisfaction. Benchmarking RSI and CSI Ensure the optimum deployment in operations as to achieve highest operational standards. Interact with customer & give all relevant information to customer about the Mall and retailers and relevant information for resolve the customer queries Ensure to achieve 100% score in Hygiene and customer service Audit. Ensure to be updated all the time about Mall, its retailers, agencies and functional area & be up to date as to give customer service experience. Conduct inspections of all areas of the mall and provide feedback to frontline staff to achieve best standards of Customer service and Operations. Supplier & Vendor Management: Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs Maintain attendance of agency staff for actual tracking of manpower Interact with agency for getting right manpower and ensure the training being conducted for regular development. Reviewing Vendor performance and taking suggest the actions to ensure timeliness and quality of supplies Reports and MIS: Timely & accurate submission reporting of respective operations report Maintain and monitor all the records of supplies Training & Development: Brief knowledge about Operational topics & preparing training module and giving training to frontline team member Be updated with internal and external latest operational trends, technology enhancement as to enhance & optimize the customer service. Safety & Compliance: Basic knowledge of safety is must and ensure to take all safety precautions while working in the mall Adherence to all company policies, SOPs of the assigned Dept. Ensure all agency staff are hired and work as per set rules of govt and company. Skill Required: Positive Attitude Good Communication skills (both writing and verbal) Eager to learn and aim to grow Contact Details: Konika Singh 8104986816 Interested candidates can apply on konikaoasis@gmail.com