Major Incident Response Analyst

Some Careers Have More Impact Than Others.

Major Incident Response Analyst

In This Role, You Will

• Support the review all mandatory Major Incident Group (MIG) Plan content and confirm approved by respective Chairs on an annual basis (every 12 calendar months).
• Review all mandatory IMT Plan content and confirm (New IMT requirements)
• Review and update MIG membership, contact details and distribution groups every 6 months, including potentials for information barriers
• Test the mandatory MIG invocation processes out of hours every 6 months (twice in a year) across the Group, unless completed as part of a live incident and the MIG Chair approves this covers a test
• Monitor and assess incident alerts, escalations, and requests for support across business lines and technology functions.
• Identify potential major incident management triggers and escalate in accordance with local and regional playbooks and procedures.
• Support the connect between incident response teams and Operational Resilience products, such as BSO Dashboard and third party vulnerabilities .
• Support Post Incident Reviews and lessons learned gathering, including the creation of a Post Incident Report.
  

To Be Successful, You Will

• Bachelor's degree in business administration, risk management, or related field.
• At least 2 years of experience in incident management or related discipline.
• Prior experience in an operational, technology, or incident response role (e.g. Security operations, Business Continuity, Technology incident response).
• Excellent organisational and time management skills; comfortable with multi-tasking in high-pressure environments and multiple timezones.
• Proficiency with collaboration tools (MS teams, Zoom, ServiceNow, Jira, or equivalents).
• Understanding of incident management frameworks (e.g. ITIL, ISO22301, NIST, or similar).
  

You’ll achieve more at HSBC

• Issued By HSBC Electronic Data Processing (India) Private LTD***