Maintenance Manager

As the Maintenance Manager at our company based in Thane (Mumbai), you will be responsible for overseeing the Maintenance / After Sales Service Department. With 12-20+ years of experience in Manufacturing, Engineering, Capital Equipment, or allied industries, you will lead a team to ensure service excellence, customer satisfaction, and profitability through proactive maintenance strategies, AMC execution, and operational efficiency. Your key responsibilities will include leading the After Sales Service Department in various activities such as installation, commissioning, warranty service, preventive & breakdown maintenance, and reconditioning. You will develop and implement efficient service processes to minimize downtime and enhance client satisfaction. Managing Annual Maintenance Contracts (AMC) will also be a critical aspect of your role, ensuring timely renewals, safety compliances, and value delivery. Collaboration with the Design, Manufacturing, and Project teams is essential to ensure seamless integration of service support. Monitoring service KPIs, departmental costs, and profitability, you will optimize resource allocation and response times. Technical escalations, troubleshooting, root cause analysis, and implementation of corrective & preventive actions will also fall under your purview. Your qualifications should include a Bachelor's Degree/Diploma in Mechanical/Electrical Engineering, with additional certifications in maintenance systems or management being a plus. You should possess at least 12 years of relevant experience in industrial machinery maintenance or service management, preferably in OEM or capital goods industries. Strong leadership skills in managing large service teams and high-value equipment are required, along with a deep understanding of AMC models, maintenance planning, warranty protocols, and customer service standards. Hands-on knowledge of mechanical, hydraulic, and automation systems will be beneficial. Additionally, your role will involve training and mentoring service engineers and technicians to build a highly competent team. You will act as a strategic partner in customer retention and post-sales relationship management. The job type is Full-time, Permanent, and the benefits include health insurance, life insurance, and Provident Fund. As part of the application process, you will be asked questions related to your experience in relevant industries, years of experience in the Maintenance Department/field, and your understanding of AMC models, maintenance planning, warranty protocols, and customer service standards. The work location is in person.,