Mainframe Application Environment Support Analyst

Responsibilities: Provides technical and business support for users of Citi Applications. This includes providing quick resolutions to issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. Manages, maintains and supports environments, focusing on stability, quality and functionality against service level expectations Start of day checks, continuous monitoring, and regional handover Develop and maintain technical support documentation Assess risk and impact of test environment issues and escalate to business and technology management in a timely manner Ensures that storage and archiving procedures are in place and functioning correctly Engages in post implementation analysis to ensure issues are resolved permanently Ensures essential procedures are followed and helps to define operating standards and processes Act as a liaison between users, interfacing internal technology groups and vendors Acts as advisor or coach to new or lower level analysts Provides evaluative judgment based on analysis of factual information in complicated and unique situations Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information Qualifications: 9+ years of managing a Test Environment in a support role including health check, UAT support Experience with COBOL/JCL/CICS/VSAM/ DB2 Handle various components from multiple projects and perform version control, package promotion, preparing environment for UAT and other release activities for production installation. Work independently and perform release activity such as raising request for UAT/PROD deployment, debugging the issue, prepare/present the release documents Ability to analyze/solve technical issues Ability to diagnose & address application issues. Support Client Testing Demonstrated analytical skills Issue tracking and reporting using tools Knowledge/ experience of Problem Management Tools Ability to plan and organize workload Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand Able to work as part of a virtual team in a culturally diverse background ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Development ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Show more Show less