M365 Admin

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Role Overview

M365 Administrator (L2)

Key Responsibilities

• Administer and support the full suite of Microsoft 365 services:

  Exchange Online, SharePoint Online, Teams, OneDrive for Business, Intune, Azure AD

  .
• Monitor, troubleshoot, and resolve

  L2-level incidents, service requests, and escalations

  related to M365.
• Manage

  user identity, access, licensing, and security policies

  in M365 and Azure AD.
• Implement and maintain

  M365 compliance, DLP, and conditional access policies

  .
• Work closely with L1 support teams to

  provide guidance, root cause analysis, and knowledge transfer

  .
• Participate in

  patch management, service health monitoring, and tenant administration

  .
• Support

  device management through Intune

  , including compliance policies, app deployment, and endpoint protection.
• Document procedures, create SOPs, and contribute to knowledge base articles.
• Collaborate with security and infrastructure teams to

  ensure best practices and governance

  across the M365 environment.

Required Skills and Qualifications

• 4–6 years of relevant IT experience, with at least

  3+ years in M365 administration

  .
• Strong knowledge of:

• Exchange Online, Teams, SharePoint Online, OneDrive

• Azure Active Directory (AAD)

  – user provisioning, security groups, conditional access

• Intune (MDM/MAM)

  – device compliance, configuration profiles, app protection policies

• Microsoft Security & Compliance Center

• Experience in

  PowerShell scripting

  for automation and bulk administration tasks.
• Familiarity with

  incident/change management (ITIL framework)

  .
• Good understanding of

  email security, identity protection, and DLP policies

  .
• Strong troubleshooting and analytical skills with customer-first approach.

Soft Skills (Must have)

• Excellent communication and documentation skills.
• Ability to work independently on escalations as well as collaborate in a team.
• Strong ownership, accountability, and problem-solving attitude.

Preferred (Nice to Have)

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Messaging Administrator Associate
• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)