Logistics Supervisor

Job Summary: Manage warehouse operations, logistics, and supply chain to ensure efficient receiving, storage, shipping, and delivery of products. Lead a team to meet productivity, accuracy, and cost-effectiveness standards. Key Responsibilities: - Warehouse Operations:   - Oversee receiving, put away, picking, packing, and shipping.   - Manage inventory accuracy, cycle counts, and stock levels.   - Optimize warehouse layout and processes. - Logistics and Shipping:   - Coordinate with carriers, vendors, and customers.   - Manage shipping costs, rates, and performance.   - Ensure timely and accurate order fulfilment. - Returns Management:   - Process and manage returns efficiently.   - Inspect returned items and route for restocking, repair, or disposal.   - Track return reasons and identify trends. - Team Management:   - Lead and train warehouse and logistics staff.   - Set performance goals and provide feedback.   - Ensure safety and compliance. - Reporting and Analysis:   - Provide daily/weekly/monthly reports on key metrics (see below).   - Analyse data to identify areas for improvement. Key Metrics: - Warehouse:   - Inventory accuracy: 99%+   - Order fulfilment rate: 98%+   - Shipping accuracy: 99%+ - Logistics:   - On-time delivery rate: 95%+   - Shipping cost per order: ₹50-₹100   - Carrier performance (SLA adherence) - Returns:   - Return processing time: < 48 hours   - Return rate: < 5% - Productivity:   - Orders processed per hour per staff: 10-15   - Inventory turns: 4-6 per year Requirements: - 5+ years of warehouse and logistics management experience. - Strong leadership, communication, and analytical skills. - Experience with inventory management software, WMS, and logistics systems. - Ability to lift 50+ lbs and work in a fast-paced environment. Preferred: - Experience with ecommerce logistics and international shipping. - Knowledge of lean/six sigma methodologies.