Logistics Executive

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About Us

220+ cities

80+ advanced owned labs

2000+ collection centres

quality healthcare services at affordable prices

Role Summary

Logistics Executive

Key Responsibilities

1. Daily Operations

• Oversee end-to-end sample collection logistics to ensure timely pickup and delivery.
• Monitor cold chain compliance and ensure proper temperature-controlled handling of samples.
• Allocate routes and schedules to riders to optimize coverage and reduce TAT.
  

2. Team Management

• Manage riders/logistics staff, ensuring SOP adherence and punctuality.
• Conduct daily briefings on bookings, priorities, productivity, and operational targets.
• Support hiring, onboarding, skill development, and training of logistics personnel.
  

3. Compliance & Quality

• Ensure full compliance with NABL/ISO/ICMR guidelines and company SOPs.
• Track operational KPIs including on-time fulfillment %, route adherence, and handover accuracy.
• Ensure proper documentation by riders, including app-based handovers and temperature logs.
  

4. Coordination & Communication

• Liaise with sales, operations, and lab teams for smooth sample handling and issue resolution.
• Provide real-time updates on delays, missed pickups, and escalations.
• Coordinate with vendors/third-party partners to maintain adequate manpower and resources.
  

5. Reporting & Documentation

• Maintain daily MIS reports capturing handover fulfillment, delays, exceptions, and incidents.
• Share operational insights and updates with the Manager – Logistics for review and planning.
  

Skills & Competencies

• Strong understanding of last-mile logistics or diagnostics operations
• Knowledge of cold chain management and temperature-controlled transport
• Effective team management, communication, and problem-solving skills
• Basic proficiency in MS Excel, Google Sheets, and logistics management tools
• Ability to work in time-sensitive and fast-paced environments
  

Key Deliverables

• Booking fulfillment % and on-time fulfillment %
• Rider productivity & route optimization
• Temperature compliance & cold chain maintenance
• Customer satisfaction and timely escalation closure
• Accuracy and completeness of documentation and daily reports
  

Preferred Profile

• 2–4 years of experience in logistics/operations, ideally in diagnostics or last-mile delivery
• Prior exposure to home sample collection logistics is highly preferred
• Strong understanding of route planning and manpower supervision