Logistics Coordinator

Role Overview

We are looking for a highly organized and communicative Logistics Coordinator to act as the primary bridge between our warehouse and our delivery partners. Your main mission will be to ensure that our products reach customers on time, every time. You will manage daily dispatch schedules, troubleshoot delivery issues in real-time, and maintain strong professional relationships with our third-party logistics (3PL) providers.

Key Responsibilities

• Partner Coordination: Serve as the main point of contact for all delivery partners (3PLs, local couriers, and freight forwarders).
• Dispatch Management: Schedule and monitor daily outgoing shipments to ensure alignment with delivery SLAs.
• Real-time Tracking: Monitor shipments in transit and proactively resolve delays, missed pickups, or "last-mile" delivery failures.
• Performance Monitoring: Track delivery partner performance metrics (on-time delivery rates, RTO percentages, and damage reports).
• Problem Solving: Handle escalated delivery queries from the Customer Support team and provide swift resolutions.
• Documentation: Maintain accurate logs of manifests, proof of deliveries (PODs), and shipping invoices.
• Cost Optimization: Assist in auditing freight bills and ensuring delivery partners are adhering to agreed-upon rate cards.

Required Skills & Qualifications

• Communication: Exceptional verbal and written communication skills are a must. You must be able to negotiate with drivers and vendors while remaining professional under pressure.
• Experience: [1] year of experience in logistics, supply chain, or operations (e-commerce experience is a plus).
• Technical Proficiency: Comfortable using Excel/Google Sheets and Logistics Management Systems (LMS) or ERPs.
• Detail-Oriented: Ability to spot discrepancies in manifests or shipping data quickly.
• Multitasking: Capable of managing multiple delivery windows and partner queries simultaneously.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Experience:

• Coordination: 1 year (Required)

Language:

• English (Required)
• Hindi (Required)

Work Location: In person