Logistics Co-ordinator

Job Description

Job Summary We are looking for a smart, proactive and organized individual to manage day-to-day delivery operations of Same Day Delivery as well. The role involves handling Same Day delivery products to ensure timely and complete deliveries in safe and cost effective manner. This role also involves coordination with ground staff as well as customers hence need a person with good communications skills in Marathi, Hindi and English Title: Logistics Coordinator Job Description: · Manage rider attendance, plan delivery routes, and coordinate daily tasks. · Liaise with Borzo or any other hyperlocal delivery partner for smooth operations, handle exceptions, and arrange alternate transport if needed within Mumbai and other cities. · Validate addresses, manage high value/manual deliveries, and make real-time decisions for 100% fulfillment · Track COD remittances, wallet balances, and coordinate with Finance · Maintain daily SDD performance reports and support expansion in new cities. · Calling customers for address/location issues and reschedule failed deliveries. · Work with the customer service team on delays or last mile delivery hurdles Job Responsibilities: Operational Responsibilities: · Track riders’ attendance and plan optimal delivery routes. · Perform data entry in Borzo wherever necessary. · Validate pinned addresses for accuracy. · Coordinate and guide riders on daily operations. · Liaise with Borzo for support as required. · Handle last-minute logistics exceptions and take necessary calls to ensure 100% delivery performance. · Arranging Rapido or auto-rickshaw in case Borzo riders are unavailable. · Incase of Prepaid orders, take call on delivering to neighbour / security as directed by the customer. · Identify cases where self-deliveries by our riders are required (eg: High value COD orders). · Follow up on COD remittance deposited into the company account where manual delivery is done. · Respond to service disruptions (eg: pincode deactivations due to rain or natural disasters etc). · Register exceptions and generate daily Same-Day Delivery (SDD) performance reports. · Follow up on Borzo COD remittance and provide a tallied report to finance. · Track wallet balances and coordinate with Finance for timely wallet refills. · Coordinate with riders on fortnight expenses (train/metro pass, parking and other expenses) · Work with Borzo on expansion plans for cities like Pune, Delhi, Bangalore, etc. Customer Service Responsibilities: · Send SMS/WhatsApp updates for “Out for Delivery” status, including Borzo token numbers. · Make customer calls for address clarification and live location sharing if required. · For undelivered cases, coordinate and arrange next day delivery as required by the customer. · Notify customers via SMS/WhatsApp once shipment is delivered including receivers name and delivery time. · Collaborate with the Customer Service team in case of delayed or damaged deliveries. · Collaborate with the customer service team on designing SMS/Whatsapp messages for respective cases. · Get necessary corrections in customer details if possible (adding landmark or phone number correction) Other requirements: · Industry background: Logistics, Shipping aggregators · Min Qualification: Graduate (Any stream) · Language : Marathi, Hindi, English · Location: Bhiwandi · Work Timings: Second shift - Around 13:30 hrs to 22 hrs (subject to change) · Transport: Need own transport arrangements (conveyance will be paid) Show more Show less