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Uber
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Localization Experience Program Manager

Localization Experience Program Manager

Uber

5 years

0 Lacs

Bengaluru Karnataka India

Posted:1 day ago| Platform:

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Skills Required

localization ai marketing network data scaling audit drive management training learning analysis resolve effectiveness content globalization automation planning translation smartling internationalization multilingual communication metrics solver sql excel analytics

Work Mode

On-site

Job Type

Full Time

Job Description

About The Role

As a Localization Experience and Quality Program Manager - you'll work closely with our Uber AI Solutions, Product, Brand, Marketing, Regional and Operation teams to ensure quality oversight for key programs / projects. You'll be the main point of contact to manage the work completed by external vendors and network of individual contributors from a growing digital Gig Marketplace, ensuring that they have the tools needed to deliver high-quality data projects. You understand the importance of scaling your efforts to meet the needs of the growing business.On top of it all, you will be owning exciting quality programs, own quality standards, monitor audit performance, and drive continuous improvements - from AI driven language quality management, to data used for training Machine Learning / AI models.What You'll Do

Own quality programs that drive the highest quality outputs.
Identify quality issues and conduct root cause analysis to determine underlying problems.
Implement appropriate solutions to resolve quality concerns and prevent recurrence.
Work cross-functionally to refine processes, improve audit effectiveness, and enhance overall quality performance.
Own and manage linguistic quality of our products, content, and data used for Machine Learning / AI applications - from English into languages for external clients' needs and / or for Ubers' emerging markets (i.e India, South Asia)
Dedicate time to investigating localization issues found on our apps & website
Use data to determine quality trends for your region's languages and create action plans to address any systemic issues
Proactively lead internal and cross-functional initiatives to identify areas for Quality process improvements
Evangelize localization / globalization services with key stakeholders in regions and in HQ, or to external clients
Develop, own and maintain relationships with regional stakeholders and key strategic clients
Review and influence product requirement documents (PRDs/RFCs) related to Tools and Systems that can improve quality management processes
Work closely with PMs/Engineers on product roll-outs, tool improvements/automation, and tech planning

What You'll Need

B.A. in Translation, Linguistics, Data, or similar field of study
Minimum 5-7+ years of localization experience, preferably in the tech industry
Experience using CAT tools (e.g. Smartling, WorldServer, Trados, Memsource, etc.)
Experience managing Translation Memories, Glossaries, and Style Guides
Experience working with vendors and freelancer resources to drive quality related performance
Be proficient in and manage technical processes / programs and best practices around Quality, internationalization (i18N), multilingual products
Excellent written and verbal communication skills
Excellent Project / Program Management skills
Passionate about Uber and our mission
Ability to manage operations at scale
Excellent team player who is able to successfully collaborate across different timezones and regions
Strong stakeholder management and influencing skills - including senior stakeholders and customers
Data and metrics driven - as a problem solver, you always look out for the best ways to measure impact tangibly and to iterate on solutions based on data
Strong analytical skills (SQL, Excel, Google Sheets) for problem solving, coupled with excellent business judgment

Bonus Points If

Professional fluency in a language other than English highly preferred
Master's Degree in related field
Knowledge and understanding of Machine Learning / AI
Experience or solid knowledge on Data Analytics, Data Science, Statistics

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Localization Experience Program Manager