Company Description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. We’re driven by our Group purpose, to power people and possibilities.
Job Summary:
We are looking for a proactive and technically skilled Desktop Support Engineer to join our IT support team. This is an entry-level position ideal for freshers who are passionate about IT support and eager to grow in a dynamic, 24x5 working environment. You will be responsible for providing first-level support to end users, resolving hardware and software issues, and ensuring seamless IT operations.
Key Responsibilities
- Provide L1 support for desktops, laptops, mobile devices, printers, and other IT equipment.
- Install, configure, and troubleshoot Windows operating systems and standard applications.
- Handle basic network configurations including DHCP, DNS, and VPN.
- Support and troubleshoot issues related to Active Directory, File Servers, and RDP.
- Monitor and respond to support emails and service tickets daily.
- Manage and track IT support tickets using the ticketing system.
- Escalate unresolved issues to higher-level support teams as needed.
- Maintain accurate documentation of issues, solutions, and processes.
- Provide remote and on-site support to end users.
- Participate in shift rotations to support a 24x5 operational model.
Qualifications
Technical Skills Required:
- Basic knowledge of Windows OS installation and troubleshooting.
- Familiarity with DHCP, DNS, VPN, and RDP.
- Understanding of Active Directory and File Server access management.
- Basic knowledge of networking hardware such as switches, routers, and firewalls.
- Ability to troubleshoot hardware issues on desktops, laptops, printers, and mobile devices.
- Exposure to IT ticketing systems and remote support tools.
Soft Skills And Attributes
- Strong customer service orientation and commitment to high-quality support.
- Excellent communication and interpersonal skills.
- Ability to work independently with minimal supervision.
- Team player with a collaborative mindset.
- Willingness to work in rotational shifts, including nights, On call duty on weekends, and holidays based on requirements.
Preferred Qualifications
- Diploma or bachelor’s degree in computer science, IT, or a related field.
- Internship or academic project experience in IT support is desirable.
Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
