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4.0 - 6.0 years

7 - 17 Lacs

Bengaluru

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About this role: Wells Fargo is seeking a Senior Loan Documentation Processor In this role, you will: Provide support in performing loan documentation duties on the most complex loan packages to ensure compliance with company's policies and government regulations Process or close loans and act as a main point of contact for internal or external customers during the loan process Perform administrative, operational, or customer support tasks related to complex loan packages Manage an assigned pipeline of all loan types relative to business line Provide subject matter expertise and interpretation of procedures to the team of Loan Documentation specialists to ensure timely completion of work Interact with immediate Loan Documentation team, functional area, and internal peers outside work group on information related to the routine loan documentation process Required Qualifications: 4+ years of customer service, loan administration, collections, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualification Eligible candidate must be a graduate or post graduate in finance with good understanding of commercial lending business and basic loan documents. 4 plus years of work experience in commercial lending stream Consistent performance w.r.t all key deliverables Training and coaching ability

Posted 3 weeks ago

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2 - 7 years

3 - 7 Lacs

Hyderabad, Mumbai (All Areas)

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Role & responsibilities Conduct detailed research on written complaints received from customers. Analyze the issues identified in the complaints and gather necessary information for resolution. Provide comprehensive written responses to customers, addressing all concerns raised in the complaints. Utilize critical thinking skills to evaluate the validity of complaints and to propose effective solutions. Collaborate with various departments to gather insights and information pertinent to the complaints. Maintain accurate records of customer interactions, complaints, and resolutions. Continuously improve the complaints handling process by identifying trends and recommending changes. Preferred candidate profile Graduate/Diploma (3 year) in any discipline. Bachelor's degree in accounting or finance or related field would be preferable Good experience in US Mortgage operations Candidate with experience in escalation management team from credit card operations background will also be considered. Proven experience in customer service or complaints handling. Strong critical thinking and problem-solving skills. Excellent written communication skills with the ability to convey complex information clearly and concisely. Good customer service attitude. Stress tolerance - Ability to work accurately under pressure. Good Team Player Willingness to work in night shifts(8.30 pm IST to 6:30 am IST) Experience in a regulated industry, understanding compliance and legal implications of customer complaints. Familiarity with customer relationship management (CRM)systems. Candidates with experience in customer support role in banking domain will also be suitable Immediate joiners only . Interested candidates please share your resume to priyadarshini.narayanan@cognizant.com

Posted 2 months ago

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15 - 20 years

40 - 45 Lacs

Chennai, Noida

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Why Join Capgemini? The choices you make today lay the foundation for change tomorrow. Choosing means having the opportunity to make a difference, whether for the worlds leading businesses or for society. It means getting the support you need to shape your career in the way that works for you. It means when the future doesnt look as bright as youd like, you have the opportunity to make change: to rewrite it. When you join Capgemini, you dont just start a new job. You become part of something bigger. A diverse collective of free-thinkers, entrepreneurs and experts, all working together to unleash human energy through technology, for an inclusive and sustainable future. At Capgemini, people are at the heart of everything we do ! You can exponentially grow your career by being part of innovative projects and taking advantage of our extensive programs. With us, you will experience an , safe, healthy, and work environment to bring out the best in you! You also get a chance to make positive social change and build a better world by taking an active role in our and initiatives. And whilst you make a difference, you will also have a lot of . The Opportunity Capgemini is seeking a director level executive for SME - Commercial Lending. Responsibilities for Director (SME) -Commercial Lending: Extensive experience of working for financial institutions /Banks with knowledge of financial products as well as functional domain. Solid understanding of Loan Administration systems including LoanIQ, E-Works, LoRD, etc. To work with our Sales and Account Management team to support business development activities by: o Demonstrating deep domain knowledge of commercial lending industry o Understand requirements and shape solutions with compelling value proposition for prospective clients o Demonstrate Thought leadership and deep understanding of industry trends o Building service offerings for commercial lending industry including credit operations, onboarding, Loan administration and servicing. Maintain the go-to-market collateral. To build trusted advisor relationship with with Client Organization: o To drive and deliver strategic initiatives & Transformational projects as committed to the client in conjunction with the Transformation and innovation office, Champion innovation and lead the creation of new ideas to deliver process and productivity improvements. o Understand Domain knowledge gaps, drive Team Upskilling and Domain Expertise both internal and external certifications, train, and mentor staff. o Communicate plans and operating solutions designed to enhance services provided to the Client organization, increase functional efficiency, and reduce operational risk. Ongoing engagement with Client and evaluation of industry and regulatory changes, thinking strategically to anticipate challenges and taking steps to proactively address. Our Ideal Candidate Min experience if 15-20 years in similar roles leading commercial lending practice / solutioning. Possesses strong communication skills with the ability to establish and build trust with external client as well as internal key stakeholders and partners Energetic, flexible, collaborative, proactive leader Strong presentation, influencing and negotiating skills. Experience of leading and successfully delivering change and Transformation initiatives for Banking Clients Prolific understanding of lending industry functions, roles and responsibilities, including relevant current market knowledge. Knowledge of key applications/ technology in use for Commercial (Retail will be a bonus) including latest trends and tools in digital transformation in the space.

Posted 3 months ago

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2 - 7 years

3 - 7 Lacs

Hyderabad, Mumbai (All Areas)

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Role & responsibilities Conduct detailed research on written complaints received from customers. Analyze the issues identified in the complaints and gather necessary information for resolution. Provide comprehensive written responses to customers, addressing all concerns raised in the complaints. Utilize critical thinking skills to evaluate the validity of complaints and to propose effective solutions. Collaborate with various departments to gather insights and information pertinent to the complaints. Maintain accurate records of customer interactions, complaints, and resolutions. Continuously improve the complaints handling process by identifying trends and recommending changes. Preferred candidate profile Graduate/Diploma (3 year) in any discipline. Bachelor's degree in accounting or finance or related field would be preferable Good experience in US Mortgage operations Candidate with experience in escalation management team from credit card operations background will also be considered. Proven experience in customer service or complaints handling. Strong critical thinking and problem-solving skills. Excellent written communication skills with the ability to convey complex information clearly and concisely. Good customer service attitude. Stress tolerance - Ability to work accurately under pressure. Good Team Player Willingness to work in night shifts(8.30 pm IST to 6:30 am IST) Experience in a regulated industry, understanding compliance and legal implications of customer complaints. Familiarity with customer relationship management (CRM)systems. Candidates with experience in customer support role in banking domain will also be suitable Immediate joiners only . Interested candidates please share your resume to priyadarshini.narayanan@cognizant.com

Posted 3 months ago

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