LO Monitoring Analyst

As an L0 Monitoring Analyst in Navi Mumbai, your role involves performing real-time monitoring of servers, network devices, applications, jobs, and services using monitoring tools such as JP1, Solar winds, Nagios, Zabbix, SCOM, App dynamics, Dynatrace, and Ops Ramp. You will be responsible for identifying, acknowledging, and logging alerts, events, and anomalies. Additionally, you will escalate incidents to L1/L2 support teams based on defined SOPs and severity. Basic health checks and validations as per runbooks, tracking and updating incident tickets in ITSM tools, and performing initial triage of alerts are also part of your responsibilities. Moreover, you will document incidents, actions taken, and resolution/escalation steps, communicate with on-call engineers and shift leads for follow-up or escalations, ensure monitoring dashboards and tools are operational, provide shift-wise handover updates, and contribute to incident reviews. Key Responsibilities: - Perform real-time monitoring of servers, network devices, applications, jobs, and services using monitoring tools - Identify, acknowledge, and log alerts, events, and anomalies - Escalate incidents to L1/L2 support teams based on defined SOPs and severity - Perform basic health checks and validations as per runbooks - Track and update incident tickets in ITSM tools - Perform initial triage of alerts - Document incidents, actions taken, and resolution/escalation steps - Communicate with on-call engineers and shift leads for follow-up or escalations - Ensure monitoring dashboards and tools are operational and report any issues - Provide shift-wise handover updates and contribute to incident reviews Qualification Required: - Exposure to ITIL processes (Incident, Event, Change Management) - Certification in basic IT/Networking (e.g., CompTIA A+, ITIL Foundation, CCNA) is a plus - 2-4 years of experience in IT monitoring or helpdesk roles with mandate skills in monitoring tools and network operation center - Basic understanding of IT infrastructure (servers, OS, networks, applications) - Hands-on experience in monitoring tools and network operation center ticketing systems - Excellent communication and IT Skills - Ability to work 24x7 rotational shifts (including weekends and holidays) - Strong attention to detail and sense of urgency - Requires candidates to Work from Office - Meticulous and able to work independently and meet tight deadlines,