7 Comptia A Jobs

At Owens & Minor, you play a critical role in the healthcare process. We are a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries. Our integrated technologies, products, and services span the full continuum of care, with customers and their patients being central to our mission. As a Senior Service Desk Associate, you will be part of the Global Service Desk under Infrastructure Managed Services. Your responsibilities include providing initial support for incoming service requests via phone, web portal, email, and chat to ensure prompt and effective resolution of end-user issues. You must be willing to work various shifts in a 24x7 support environment. Key Responsibilities: - Assist users with PC hardware, software, printer, and other IT-related issues. - Prioritize incidents and service requests to meet defined SLAs. - Act as an escalation point for Service Desk Associates. - Record and document incident-solving processes in the ITSM tool. - Utilize remote tools and diagnostic utilities for troubleshooting. - Research solutions through internal and external knowledge bases. - Develop help sheets and FAQ lists for end users. - Document technical knowledge and remediation steps in process flow guides. - Maintain service desk records and document processes. - Provide suggestions for continuous improvement. Qualifications: - Minimum of 2 years of relevant work experience or specialized training. - High school diploma or equivalent; technology-related degree preferred. - Certifications such as Comptia A+, Comptia Network +, and ITIL are a plus. - Strong customer service orientation and ability to prioritize tasks in a high-pressure environment. - Experience in a collaborative, team-oriented setting. Additional Requirements: - Excellent communication skills in English. - Customer-friendly mindset and team player attitude. - Quick absorption and retention of information. - Strong attention to detail and problem-solving abilities. - Self-motivated and directed individual. If you are driven and passionate about advancing healthcare through technology, we invite you to apply for this position. Applications will be accepted on an ongoing basis.,

You will be responsible for a specific part of the manufacturing process and operating specific machinery to ensure the desired levels of quality, safety, and reliability. Your key accountabilities will include manufacturing specialty cables through various component processes such as colouring, buffering, stranding, and sheathing. You will need to adjust and correct machine set-ups to provide the right finish, packing, and eliminate product defects. It is essential to follow Sterlite's values while practicing continual improvement. As a Service Desk Engineer with 1-3 years of experience in Gurgaon, you will be required to have a Bachelor's degree in computer science, Information Technology, or a related field. Your primary skills should include proven experience in a service desk or IT support role, preferably in a 24x7 environment. You should have a strong understanding of IT infrastructure, including networks, servers, and desktop systems, along with excellent problem-solving and communication skills. The ability to work under pressure, handle multiple tasks simultaneously, and willingness to work in rotational shifts, including nights, weekends, and public holidays is crucial. Familiarity with IT service management (ITSM) tools like ServiceNow, Symphony Summit, or similar, and certifications such as ITIL, CompTIA A+, or equivalent are a plus. Knowledge of multiple languages is advantageous, especially in supported regions. It is good to have skills like ITIL4, MS Office certification, an understanding of Agile methodologies, and relevant work experience in Service Desk support/BPO/BPS. A minimum academic completion of 10+2+3 years and 1-3 years of relevant work experience are essential. Strong analytical and problem-solving skills, being a quick learner who is self-driven and passionate about excelling, along with being a team player with excellent written and verbal communication skills to effectively communicate with users across geographically diverse areas are required. Candidates with BPO/BPS skills are welcome to apply, and willingness to work in night shifts on a rotational basis is necessary. STL is a leading global optical and digital solutions company offering advanced solutions to build 5G, Rural, FTTx, Enterprise, and Data Centre networks. STL Digital, a wholly owned subsidiary of STL, is a global IT services and consulting company focused on delivering exceptional digital transformation experiences for enterprises through services like product engineering, cloud and cyber security, data and AI, and enterprise SaaS.,

The Tier 1 Hosting Analyst at Merkle is responsible for partnering with the business to utilize technology effectively for customers and employees. With a background in Helpdesk support and a strong willingness to learn new Enterprise-class technologies, you will receive on-the-job training. Your role will involve monitoring and addressing high-severity incidents and requests, adhering to SLA/OLA requirements, and escalating issues as per defined procedures. You will also be responsible for supporting Windows and Linux server environments, provisioning/decommissioning servers, processing access requests through Active Directory and Okta, and providing application support for Enterprise shared platforms. To excel in this role, you must thrive in a fast-paced environment, prioritize work logically from multiple workstreams, and communicate progress effectively. Attention to detail is crucial, particularly in compiling IT-related financial data accurately. Continuous learning and maintaining consistent performance quality are essential, along with upholding dentsu's core values and culture. Other responsibilities include server maintenance, patching, contributing to documentation, and learning new systems and skills. Key Skills and Experience: - Analytical mindset, detail-oriented - Associate's degree or higher in Information Technology, Computer Science, or related fields preferred - 1 year of Helpdesk or customer service experience preferred - 1-3 years of Enterprise technology support experience required, focusing on Windows and Linux servers - Certifications like CompTIA A+, Security+, Network+, and AWS/GCP Cloud are beneficial - Basic understanding of Windows Server 2016 or higher, Linux (RHEL/CentOS/Alma), and Enterprise data center concepts - Ability to work independently, prioritize tasks efficiently, and maintain exemplary etiquette with customers - Strong English communication skills, both oral and written Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Dentsu Time Type: Full time Contract Type: Permanent,

As a highly skilled Team Leader Remote Desktop Support Technician with a minimum of 3 years of relevant experience supporting international clients, you will play a crucial role in ensuring the seamless operation of our clients" IT systems. Your responsibilities will include managing a team of remote technical support engineers, overseeing day-to-day operations, and ensuring that each team member meets Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). In your role as Team Leader, it will be your responsibility to manage the team efficiently, enforce schedules, and provide necessary training and support for the development of your team members. Conducting team huddles, coaching sessions, and addressing weaknesses to offer solutions for improvement will be essential in delivering a superior customer experience, which aligns with the core objective of your department. You will be expected to provide remote technical support to international clients through various channels such as phone, email, chat, and remote desktop tools. Troubleshooting and resolving hardware and software issues related to desktops, laptops, printers, and peripherals will be a key aspect of your role. Additionally, you will be required to install, configure, and maintain operating systems, software applications, and security patches, as well as set up and configure VPN connections for secure remote access. Collaborating effectively with cross-functional teams across different time zones to escalate and resolve complex technical issues will be vital. Documenting support tickets, solutions, and troubleshooting procedures in ticketing systems like Jira, providing training and guidance to international end-users on IT best practices, and staying updated on emerging technologies and industry trends to enhance service delivery and client satisfaction are also part of your responsibilities. Requirements: - Minimum of 2 years of experience as a team leader in remote desktop support, preferably with international clients. - Proficiency in using remote support tools and technologies. - Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently. - Experience with multi-factor authentication (MFA) solutions, such as Yubikey, and VPN technologies. - Excellent communication skills and cultural sensitivity to effectively interact with clients from diverse backgrounds. - Ability to work independently and collaborate effectively in a remote team environment. - Experience using collaboration tools like Slack for communication and Jira for ticket management. Preferred Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field. - Certifications in relevant technologies (e.g., CompTIA A+, Network+, Security+). - Experience supporting a diverse range of operating systems, including Windows, macOS, and Linux. TaskUs is an equal opportunity workplace and an affirmative action employer, committed to fostering diversity and creating an inclusive environment for all employees. The people-first culture at TaskUs is dedicated to benefiting employees, clients, services, and the community.,

As a Global IT Service Desk Analyst at Lucy Electric Manufacturing & Technologies Pvt Ltd, you will play a crucial role in providing first-line support to end-users, managing service requests and incidents, and ensuring the smooth on-boarding/off-boarding process for new users across Lucy Group companies. Your dedication to delivering exceptional IT services will contribute to the seamless operation of medium voltage switching and protection solutions for electrical distribution systems worldwide. Your responsibilities will include ensuring timely resolution of assigned incidents, requests, and queries, escalating critical issues, administering core M365 services, managing user accounts and permissions, troubleshooting email and collaboration tools, and adhering to ITIL Service Management best practices. Additionally, you will collaborate with team members to enhance IT services, monitor incidents and alerts, and provide expedited support to VIP users. Key skills for this role include proficiency in M365 Admin Centre, Exchange, Active Directory, and Windows Operating System, familiarity with Microsoft Defender, Intune, and Microsoft Entra, strong communication and problem-solving skills, the ability to multitask in a fast-paced environment, and a commitment to maintaining a positive End-User Experience. Previous experience in IT Service Desk or IT support, ITIL certification, and knowledge of Infrastructure technologies and the Microsoft Eco System are essential qualifications. Desirable skills include knowledge of mobile device management, cloud technology, networking concepts, and relevant certifications such as CompTIA A+, Network+, and AZ-900. A willingness to work in shifts, document issues clearly, and support users across multiple time zones are also valuable assets for this role. If you are an enthusiastic individual with a passion for technology, excellent customer service skills, and a collaborative mindset, we encourage you to apply for this exciting opportunity as a Global IT Service Desk Analyst at Lucy Electric. Join us in shaping the future of electrical distribution systems and making a real impact in the world of IT services. Apply now and be a part of our dynamic team!,

As a highly organized Cybersecurity Officer at AmeriPharma, you will play a crucial role in managing system-wide healthcare compliance, information security, and privacy regulations. Reporting to the Director of Regulatory Affairs, you will be responsible for ensuring regulatory excellence, information security, and adherence to federal and state laws. Your primary focus will be on fostering a culture of accountability, trust, and risk management across all IT infrastructures. Your duties will involve developing and managing a comprehensive cybersecurity program in compliance with regulations such as HITECH, providing cybersecurity support during software and network development, conducting security and risk assessments, and managing annual risk assessments, vulnerability management, and penetration testing. You will also be responsible for implementing security measures, overseeing compliance with patient data protection regulations, and managing cyber threats, incident response, and forensic investigations. To be successful in this role, you must have expertise in HIPAA, HITECH, HITRUST, and cybersecurity frameworks, along with extensive experience in risk management, information security, and regulatory compliance auditing. Strong technical knowledge in network security, cloud security, and identity access management is essential, as well as exceptional communication skills and the ability to make strategic, data-driven decisions in high-pressure environments. You will collaborate with IT teams to improve security controls across cloud, network, and endpoints, lead cybersecurity awareness training programs for employees, align cybersecurity initiatives with business objectives, and innovate in cybersecurity frameworks, AI-driven threat detection, and cloud security. Additionally, you will engage with industry leaders and regulatory bodies on emerging cybersecurity threats and develop and test software applications using Agile methodologies. The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, along with certifications such as CompTIA A+, Network+, CISSP, CCNA, MSCE, or MCSD. A minimum of 4 years of experience in Engineering, Software Engineering, or related fields is required, as well as proficiency in cybersecurity tools and platforms. If you are passionate about cybersecurity, have a strong background in regulatory compliance and risk management, and are looking for a challenging and rewarding opportunity to make a difference in healthcare IT security, we invite you to join our dynamic team at AmeriPharma.,

The primary responsibility of this role is to provide first contact resolution via phone, email, or Teams chat and convey solutions for computer systems, software, and hardware. You are expected to properly escalate unresolved queries to the next level support and track, route, and redirect problems to the correct resources. Additionally, you will write and conduct training sessions for computer users and ensure the daily performance of computer systems. Your troubleshooting skills will be crucial as you will be required to ask the right questions to determine the nature of a problem and walk clients through the problem-solving processes. Face-to-face interaction with clients is also a part of this role. Furthermore, you will be responsible for installing, modifying, and repairing computer hardware and software, as well as troubleshooting computer peripherals for users. Running diagnostic programs, performing general cleanup maintenance tasks, and resolving connectivity issues with Local Area Networks (LAN), Wide Area Networks (WAN), and Wireless access points are also key aspects of this position. You will be expected to maintain a knowledge base of procedures, products, and services for both help desk and self-help tools, follow up with clients, provide feedback, and ensure that problems are resolved satisfactorily. In addition to client support tasks, you will assist in Asset Management Administration, support on-call rotation, and collaborate with IT Infrastructure support teams to enhance technical knowledge. Providing training and mentoring to Level 1 help desk team members, contributing technical guidance and best practices to the team, and assisting in the growth and development of new associates are also part of your responsibilities. Monitoring tickets, managing small IT projects, and ensuring proper escalation and resolution of incidents consistent with agreed SLAs will be required. This role may involve extended periods of sitting or standing and the use of standard office equipment. To excel in this position, you should have proficiency in Microsoft Office, be able to work effectively in a team environment, and demonstrate proven experience in help desk support and desktop support. Strong communication skills, advanced troubleshooting abilities, multitasking skills, good judgment, confidence, and organizational skills are essential. Additionally, having the ability to think from a client's perspective, deliver solutions tailored to various levels of client proficiency, and showcase leadership abilities are crucial for success in this role. A Bachelor's degree or a minimum of 5 years of experience in Client Support/Application Admin is required for this position. Proficiency in Application Support, Helpdesk Support, Desktop Support, Solution Provider, Active Directory, Windows OS, and O365 administration is necessary. Professional IT certifications such as CompTIA A+, Network+, and Microsoft IT Support are a strong plus. Disclaimer: The above description is intended to provide a general overview of the responsibilities associated with this position and should not be considered an exhaustive list. Personnel in this role may be required to perform duties outside their normal responsibilities as needed. Experience: - 5 years of experience in Active Directory, Windows OS, and O365 administration - 5 years of experience in Client Support/Application Admin - 3 years of experience in strong communication skills (verbal, written, presentation) - 5 years of proven work experience in providing help desk support and desktop support Education: - Bachelor's degree or higher Behaviors: - Detail-oriented: Capable of executing tasks with precision and attention to detail - Functional expert: Recognized as a thought leader in a particular subject Motivations: - Self-starter: Inspired to perform independently - Ability to make an impact: Motivated by the opportunity to contribute to project or organizational success,