Kaivale Technologies

16 Job openings at Kaivale Technologies
LO Monitoring Analyst Navi Mumbai,Maharashtra,India 2 years Not disclosed On-site Full Time

Position - L0 Monitoring Analyst Location - Navi Mumbai Qualification:- Exposure to ITIL processes (Incident, Event, Change Management) , Certification in basic IT/Networking (e.g: CompTIA A+, ITIL Foundation, CCNA) is a plus. Experience: 2-4 years of experience in IT monitoring or helpdesk roles with mandate skills monitoring tools, network operation center Mandate skill :- excellent communication and IT Skills Basic understanding of IT infrastructure (servers, OS, networks, applications) Hands-on experience in monitoring tools and network operation center ticketing systems must have. Good communication skills and ability to follow SOPs Ability to work 24x7 rotational shifts (including weekends and holidays) Strong attention to detail and sense of urgency Requires candidates to Work from Office. Meticulous and able to work independently and meet tight deadlines Key Responsibilities: 1. Perform real-time monitoring of servers, network devices, applications, jobs and services using monitoring tools (e.g. JP1, Solar winds, Nagios, Zabbix, SCOM, App dynamics, Dynatrace, Ops Ramp). 2. Identify, acknowledge and log alerts, events and anomalies 3. Escalate incidents to L1/L2 support teams based on defined SOPs and severity 4. Perform basic health checks and validations as per runbooks 5. Track and update incident tickets in ITSM tools 6. Perform initial triage of alerts (e.g. service restarts, disk clean-up commands if permitted). 7. Document incidents, actions taken, and resolution/escalation steps 8. Communicate with on-call engineers and shift leads for follow-up or escalations 9. Ensure monitoring dashboards and tools are operational and report any issues 10. Provide shift-wise handover updates and contribute to incident reviews Mandatory skills: - · Basic understanding of IT infrastructure (servers, OS, networks, applications) · Hands-on experience in monitoring tools and ticketing systems must have. · Good communication skills and ability to follow SOPs · Ability to work 24x7 rotational shifts (including weekends and holidays) · Strong attention to detail and sense of urgency · Requires candidates to Work from Office. · Meticulous and able to work independently and meet tight deadlines Show more Show less

EDR Operations - Cyber Security maharashtra 5 - 12 years INR Not disclosed On-site Full Time

You are invited to join our team as a skilled and vigilant L1 Cyber Security Professional for EDR Operations within our dynamic security team. Your primary responsibility will involve monitoring, analyzing, and responding to security incidents, particularly focusing on Carbon Black EDR alerts and maintaining SLAs. As a qualified candidate, you should possess a Graduation/Post-graduation degree in Computers, Information Systems, Computer Science, or Information Technology Systems with 5 to 7 years of relevant work experience as a security analyst, including hands-on experience with EDRs. It is preferred that you hold at least one cyber security certification such as CEH, CompTIA+, etc. Additionally, familiarity with banking business practices and IT trends in the banking sector would be beneficial. Your role will require you to proactively research and monitor Carbon Black EDR, identify potential threats, troubleshoot EDR agent-related issues, and analyze endpoint data to detect Indicators of Compromise (IOCs) and suspicious activities. Furthermore, you should be well-versed in threats like phishing, ransomware, spyware, and have the ability to decode encrypted scripts for alert execution comprehension. In this position, you will conduct initial triage and assessment of security incidents, escalate confirmed incidents to the appropriate teams, and ensure all EDR operations and tickets are resolved within SLAs. It is essential to have expertise in TCP/IP network traffic, Internet protocols, event log analysis, and stay updated with the latest cybersecurity threats, vulnerabilities, and trends relevant to endpoints. Moreover, you should be familiar with Runbooks, Playbooks, and Standard Operating Procedures, possess strong analytical skills to support conclusions, and maintain awareness of industry best practices for endpoint security and threat detection. Effective communication, teamwork, positive attitude, and a sense of ownership are key personal skills required for this role. If you are ready to take on this exciting opportunity and meet the specified qualifications, please share your updated resume with us at kanchana@kaivale.com.,

Dynamics 365 Developer with Azure Data Factory and Data Brick experience India 5 years None Not disclosed Remote Full Time

Dynamics CRM Developer with Azure Data Factory and Data Brick experience, 5+ Years of experience, Remote, Pan India, Below 30-day joiners, Mandatory Experiences: Dynamics CRM as primary skills, Azure Data Factory and Data Brick experience as secondary skills. ------------------------------------- Design, construct, install, test, and maintain highly scalable data management systems. Implement complex data warehousing projects with a focus on collecting, parsing, managing, analyzing, and visualizing large datasets to turn information into insights using Power BI. Ensure systems meet business requirements and industry practices by integrating new data management technologies and software engineering tools into existing structures. Create robust data pipelines using ETL processes that follow best practices in data modeling, ingestion, modeling, data cleansing, data enrichment, and transformation. Utilize Azure cloud services effectively to deploy and maintain a scalable data infrastructure. Collaborate with data Analysts, data scientists, and architects on several projects, ensuring that the optimal data delivery architecture is consistent throughout ongoing projects. Engage with stakeholders and team members to assist with data-related technical issues and support their data infrastructure needs. Develop high-performance algorithms, predictive models, and prototypes using Python and PySpark. -------------------------------------

AS400 RX Claim Developers india 4 years None Not disclosed Remote Full Time

AS400 RX Claim Developers Experience: 4+ Years of relevant experience, Location: Remote. Pan India Mandatory Skills: RX Claim, AS400 Notice Period: Immediate Joiner. ------------------------------------------------------------ Key Responsibilities: Perform periodic hands-on Synon model maintenance activities such as model cut/model roll over, large file conversions, conditions, message files, and multiple test environment management. Conduct after-hours deployment activities/System administration support for adjudication changes and weekend production/test environment releases (mandatory). Develop and maintain custom built CL, RPG, and Synon code for system administration and impact assessment. License management, Menu access control, Sockets/Subsystem handling, LPAR security schemas/PowerHA tool. Handling audit requirements/reporting for system administration. Required Qualifications: Proven hands-on experience with IBMi (AS400) systems. Experience in RxClaim is a mandate Strong knowledge of change management and release management processes. Hands-on experience in SYNON (COOL2E) model maintenance is mandatory. Hands-on AS400 system administration experience is mandatory Hands-on experience in Implementer (CM Tool) is mandatory. Hands-on experience in managing PCOMM macros is preferred or willingness to learn and maintain is mandatory. Hands-on experience in building/maintaining custom impact assessment tools is mandatory. Hands-on experience in upgrade/installation of SYNON model/Implementer is mandatory. The ability to develop and maintain custom CL, RPG, and Synon code are mandatory. Ability to provide out-of-business-hours support (mandatory). Ability to work effectively in a multi-cultural team environment. -------------------------------------------------------

Hiring for Splunk SME Engineer mumbai,maharashtra,india 7 - 10 years INR Not disclosed On-site Full Time

we are Hiring# Senior Splunk SME # Notice period: Immediate to 45 days Location: Mumbai/Chennai Experience: 710 Years We are seeking a highly skilled and experienced Senior Splunk SME to join our dynamic team. In this role, you will leverage Splunks capabilities to drive actionable insights from large data sets, enabling informed decision-making and operational excellence. Key Responsibilities: Design, implement, and maintain Splunk environments (data ingestion, indexing, search, reporting). Develop and optimize dashboards, alerts, and reports tailored to business needs. Provide technical expertise and support for Splunk projects and initiatives. Troubleshoot and resolve Splunk-related issues quickly and effectively. Collaborate with cross-functional teams to address data security & compliance risks. Stay updated on the latest Splunk technologies and best practices. Required Experience & Skills: 710 years in Splunk administration/engineering. Strong knowledge of Splunk architecture, components & workflows. Hands-on with search processing orders (SPOs), dashboard/report optimization, and enterprise integration. Familiarity with data security, compliance practices, and cloud platforms (AWS, Azure, GCP). Splunk certifications (Administrator, Developer) preferred. Experience with Splunk Enterprise Security (ES), Machine Learning Toolkit (MLTK), and Splunk Cloud. Scripting skills in Python or PowerShell. Qualifications: Bachelors in Computer Science, IT, or related field. Strong problem-solving, analytical & communication skills. Ability to work independently and collaboratively. Interested candidates please share your updated resume to [HIDDEN TEXT] Show more Show less

Senior Ruby On Rails Developer jodhpur,rajasthan 6 - 10 years INR 0.00021 - 0.00021 Lacs P.A. On-site Full Time

As a Senior Ruby on Rails (RoR) Developer, you will leverage your 6 to 8 years of experience to design, develop, and maintain scalable, secure, and high-performance RoR applications. Your primary responsibility will be to write clean, well-documented, and efficient code following industry best practices. Collaboration with cross-functional teams, including product managers, designers, and QA engineers, is essential to deliver features on time and meet requirements. Additionally, you will participate in architectural decisions, code reviews, and mentoring of junior developers. Troubleshooting, debugging, and optimizing application performance are crucial tasks to ensure high availability and fast response times. You will also be expected to implement and integrate RESTful APIs and third-party services into applications while ensuring that security best practices are followed through regular code audits. Staying up-to-date with new technologies, frameworks, and industry trends is imperative to continuously improve development processes. Leading the continuous improvement of the development lifecycle, including test automation and CI/CD processes, is a key aspect of this role. Providing support during the production environment, troubleshooting, debugging, and resolving issues are essential responsibilities. As a mentor, your guidance will help junior team members develop their skills and knowledge in RoR. Required qualifications include 5-7 years of professional experience in RoR development, a strong understanding of the Rails framework, knowledge of object-oriented programming, design patterns, and software development principles, experience with relational databases, proficiency in building and consuming RESTful APIs, familiarity with front-end technologies, and experience with version control best practices and test-driven development. Preferred skills that would be beneficial for this role include familiarity with cloud-based solutions, front-end JavaScript frameworks, background job processing tools, Agile/Scrum methodologies, CI/CD pipelines, DevOps practices, and tools for deployment and monitoring. Excellent communication and interpersonal skills are essential to effectively collaborate with both technical and non-technical stakeholders.,

Data Modeler chennai,tamil nadu 6 - 10 years INR 0.00016 - 0.00016 Lacs P.A. On-site Full Time

As a Data Modeler with 6 to 9 years of experience, you will be based in Chennai and required to work from the client office. The budget for this position is 10.5 LPA. Your role will involve utilizing your skills in GCP, Data Modelling (OLTP, OLAP), indexing, DBSchema, CloudSQL, and BigQuery. You will be responsible for hands-on data modelling for OLTP and OLAP systems. It is essential to have an in-depth understanding of Conceptual, Logical, and Physical data modelling. Additionally, your expertise should extend to Indexing, partitioning, data sharding, with practical experience in these areas. A strong understanding of the variables that impact database performance for near-real-time reporting and application interaction is crucial. Prior experience with at least one data modelling tool, preferably DBSchema, is required. Individuals with functional knowledge of the mutual fund industry will be preferred. A good grasp of GCP databases such as AlloyDB, CloudSQL, and BigQuery is necessary for this role.,

Salesforce Lead/Salesforce Architect india 5 years None Not disclosed Remote Full Time

☞ Designation: Salesforce Lead/Architect ☞ Experience: 5+ Years of relevant experience, ☞ Budget: 19.20 LPA ☞ Location: Remote, Pan India. Working hours US Timings. ☞ Certifications: Heroku Architect ☞ Notice Period: Immediate Joiner. ------------------------------------------------------------ Technical Leadership: Lead the design of robust Salesforce and Heroku-based solutions that align with business objectives. Requirement Analysis: Collaborate with stakeholders to understand business needs and translate them into actionable technical designs. Platform Expertise: Architect and oversee the development of scalable applications and data integrations on Heroku, leveraging its full capabilities. Integration Strategy: Design and implement seamless integrations between Salesforce products and the Heroku platform using tools like Mulesoft and data Management. Hands-on Development: Perform coding, customization, and solution mapping to meet specific project requirements. Stakeholder Engagement: Effectively communicate technical solutions, advise on strategic decisions, and manage client expectations. -------------------------------------------------------

Splunk Analyst navi mumbai,maharashtra,india 7 - 10 years None Not disclosed On-site Full Time

About the Role: We are seeking a highly skilled and experienced Senior Splunk SME to join our dynamic team. You will play a pivotal role in leveraging Splunk's capabilities to drive actionable insights from our vast data sets, enabling us to make informed decisions and optimize our operations. Roles and Responsibilities: · Design, implement, and maintain Splunk environments, including data ingestion, indexing, search, and reporting. · Develop and optimize Splunk dashboards, alerts, and reports to meet specific business requirements. · Provide technical expertise and support for Splunk related projects and initiatives. · Troubleshoot and resolve Splunk related issues in a timely manner. · Collaborate with cross-functional teams to identify and address data security and compliance risks. · Stay up-to-date on the latest Splunk technologies and best practices. Relevant Experience: · 7-10 years of experience in Splunk administration, engineering, or a related field. · Strong understanding of Splunk architecture, components, and workflows. · Experience with designing and implementing Splunk search processing orders (SPOs). · Experience with developing and optimizing Splunk dashboards, alerts, and reports. · Experience with integrating Splunk with other enterprise applications and systems. · Experience with data security and compliance best practices. · Experience with cloud platforms (e.g., AWS, Azure, GCP). Qualifications: · Bachelor's degree in computer science, information technology, or a related field. · Splunk certifications (e.g., Splunk Certified Administrator, Splunk Certified Developer). · Strong problem-solving and analytical skills. · Excellent communication and interpersonal skills. · Ability to work independently and as part of a team. Additional Skills (Preferred): · Experience with Splunk Enterprise Security (ES). · Experience with Splunk Machine Learning Toolkit (MLTK). · Experience with Splunk Cloud. · Experience with scripting languages (e.g., Python, PowerShell).

Software Engineer Backend - Python - ONSITE telangana 7 - 11 years INR Not disclosed On-site Full Time

Role Overview: You will be joining Kaivale Technologies as a full-time Software Engineer Backend with expertise in Python, based in Greater Bengaluru Area. Your main responsibilities will include back-end web development, programming, and software development tasks. You will need to have a strong knowledge of object-oriented programming (OOP) and collaborate effectively with cross-functional teams to deliver top-notch software solutions. Key Responsibilities: - Conduct back-end web development tasks - Engage in programming and software development activities - Utilize your expertise in object-oriented programming (OOP) - Collaborate with cross-functional teams to ensure high-quality software solutions Qualifications Required: - Strong background in Computer Science and related fundamental principles - Proficiency in Back-End Web Development and Software Development - Expertise in Programming and Object-Oriented Programming (OOP) - Excellent problem-solving skills with attention to detail - Ability to work both independently and within a team environment - Bachelor's degree in Computer Science, Information Technology, or related field - Experience with Python and related frameworks - Previous experience in an on-site role is preferred,

Ellucian Banner DBA india 3 - 5 years None Not disclosed Remote Full Time

Ellucian Banner DBA, 3 to 5 Years of relevant experience, Chennai / Remote Location, Immediate Joiners. ------------------------------------------------  The Banner DBA is an experienced professional specializing in Ellucian Banner® ERP. The ideal candidate will have a minimum three to five years of experience working as a consultant or at a college or university as a Sr. DBA responsible for the Ellucian Banner® product.  Review and install updates and patches for the Banner® ERP and related 3rd party products.  Create, maintain and upgrade ERP environment leveraging Tomcat.  Provide full life cycle support of the Banner ERP and the associated Oracle environment\tools.  Database & application installation, configuration and maintenance according to established best practices.  Design, Develop and implement processes for backup, recovery and cloning of databases, including Disaster Recovery initiatives.  Proactively monitor and optimize system performance using tuning, optimization, AWR, ASH, and other methods.  Thorough understanding of the technical architecture of the Ellucian Banner® software suite, including– Banner 9.  Experience installing, configuring and upgrading Banner and all related tools and products including planning/analysis and execution of upgrades that include MEP environment.  Experience with tools such as, Ellucian Solution Manager (ESM), Application Navigator, Banner 9 Admin Pages and Self-Service, Banner Enterprise Identity Services (BEIS), Single Sign-on Configuration/Support (SSO), Ellucian Ethos Identity, Degree Works, ePrint, Banner Workflow and Integration services.  Experience supporting an Oracle database environment and related tools (Oracle 19c).  Demonstrated experience supporting the integration and maintenance of third-party applications that integrate with the Banner® ERP. Examples include AppWorx, Evisions and learning management systems such as Canvas.  A demonstrated understanding of application single sign-on for the Banner 9 environment. Qualifications  Bachelor’s degree in computer science, a related field, or equivalent education required.  Five (5) or more years of experience with Ellucian Banner® software suite.  Experienced in SAFE (scaled agile framework) along with adhering to strict compliance audit requests.  Five (5) years of experience with Oracle, RMAN, OEM, Oracle Partitioning, Oracle Dataguard, Oracle Net and PL/SQL scripting.  Shell scripting and experience in configuring and managing WebLogic and Tomcat.  Scripting on RHEL 8/Linux platform is required.  Desired skillset in observability, preferred is New Relic monitoring tool.

LO Monitoring Analyst navi mumbai,maharashtra 2 - 6 years INR Not disclosed On-site Full Time

As an L0 Monitoring Analyst at our company based in Navi Mumbai, you will play a crucial role in ensuring the smooth operation of IT systems through real-time monitoring and incident management. Your qualifications should include exposure to ITIL processes and a certification in basic IT/Networking. Additionally, you should possess 2-4 years of experience in IT monitoring or helpdesk roles with expertise in monitoring tools and network operation center functions. **Key Responsibilities:** - Perform real-time monitoring of servers, network devices, applications, jobs, and services using monitoring tools such as JP1, SolarWinds, Nagios, Zabbix, SCOM, App Dynamics, Dynatrace, and Ops Ramp. - Identify, acknowledge, and log alerts, events, and anomalies. - Escalate incidents to L1/L2 support teams based on defined SOPs and severity. - Perform basic health checks and validations as per runbooks. - Track and update incident tickets in ITSM tools. - Perform initial triage of alerts, including service restarts and disk clean-up commands if permitted. - Document incidents, actions taken, and resolution/escalation steps. - Communicate with on-call engineers and shift leads for follow-up or escalations. - Ensure monitoring dashboards and tools are operational and report any issues. - Provide shift-wise handover updates and contribute to incident reviews. **Qualifications Required:** - Exposure to ITIL processes (Incident, Event, Change Management). - Certification in basic IT/Networking (e.g., CompTIA A+, ITIL Foundation, CCNA) is a plus. - Basic understanding of IT infrastructure (servers, OS, networks, applications). - Hands-on experience in monitoring tools and network operation center ticketing systems. - Excellent communication and IT skills. - Ability to work 24x7 rotational shifts, including weekends and holidays. - Strong attention to detail and sense of urgency. - Requires candidates to work from the office. - Meticulous and able to work independently and meet tight deadlines.,

Microsoft D365 Junior Developer karnataka 2 - 6 years INR Not disclosed On-site Full Time

As a Microsoft D365 Junior Developer in Bangalore, you will collaborate with other D365 developers to develop changes in X++ to drive value for the business. Your primary focus will be on utilizing D365 for supply chain operations and global retail systems. You should have 4-6 years of relevant experience and be able to join within 15 days. Key Responsibilities: - Minimum 2 years of experience in X++ development - Proficiency in AX2012 or D365 F&O - Strong understanding of supply chain and finance processes - Familiarity with Azure DevOps for repository management and deployment pipeline Qualifications Required: - 4-6 years of relevant experience in D365 development - Proficiency in X++ development with a minimum of 2 years of experience - Good understanding of AX2012 or D365 F&O - Strong knowledge of supply chain and finance processes - Experience with Azure DevOps for repository and deployment management,

Hiring for JIRA & Confluence Administrator mumbai,maharashtra,india 3 years None Not disclosed On-site Full Time

Hiring Alert# Jira Admin# Notice period: Immediate to 45 Days Location: Mumbai Experience: 3 + Years We are seeking a skilled Jira Administrator with 4 – 7 years of hands-on experience in administering, customizing, and managing Atlassian JIRA and Confluence environments. Key Responsibilities • Administer and maintain Atlassian JIRA, JIRA Service Management and Confluence platforms • Design and implement custom JIRA workflows, screens, schemes, custom fields and dashboards • Develop Confluence spaces, templates, macros and knowledge management structures for teams • Collaborate with business users to gather requirements and implement JIRA configurations to meet Agile/Devops delivery models • Manage user permissions, groups, and roles with JIRA and Confluence • Perform regular system audits, cleanup, upgrades and security patches • Integrate JIRA with third-party tools • Develop and maintain documentation on configuration, processes, and best practices • Provide day-to-day support and training to users on JIRA and Confluence usage and capabilities. • Generate reports and analytics using JIRA Query Language (JQL), filters, and dashboards • Work with IT and Security teams to ensure compliance and data integrity Required Skills and Qualifications • Bachelor’s degree in computer science, Information Technology, or a related field • 4-7 years of experience in JIRA administration in enterprise environments. • Strong expertise in JIRA workflow configuration, automation rules (Automation for JIRA), and JIRA Service Management (JSM) • Proficient in Confluence administration and integration with JIRA • Hands-on experience with scripting and automation using Groovy (Script Runner), REST APIs, or similar tools • Good understanding of Agile and ITIL frameworks • Experience in user onboarding, access control and group management • Strong troubleshooting and problem-solving skills. • Experience with Atlassian Marketplace plugins and licensing management. Preferred Qualifications • Atlassian Certification (ACP-610/620/1000) is a plus • Experience with Atlassian Cloud and Data Center migrations • Familiarity with other Atlassian tools like Bitbucket, Bamboo, and Trello • Basic knowledge of Linux and Databases (PostgreSQL, MySQL) for backend support. • Ability to work independently and in a collaborative team environment • Strong organizational and documentation skills • Customer-focused and proactive in identifying and solving issues. Interested candidates please share your updated resume to kanchana@kaivale.com

ServiceNow Implementation - Onsite(5 to 7 Years)/Job Location: Chennai/Immediate Joiners chennai,tamil nadu,india 5 - 7 years None Not disclosed On-site Full Time

ServiceNow Implementation - Onsite Location : Chennai Exp: 5 to 7 years Budget: 10 to 12 LPA Workflows, Scripts, development, Platform upgrades and maintenance. About the Role: We are looking for a Senior Consultant ServiceNow with 8 years of experience in IT Service Management and expertise in ServiceNow implementation. The ideal candidate will play a crucial role in delivering high-quality ServiceNow solutions, working closely with stakeholders to enhance business processes. Roles and Responsibilities: • Oversee the end-to-end implementation of ServiceNow, ensuring alignment with business requirements and industry standards. • Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications. • Provide technical guidance and support during the implementation phase and post-deployment. • Experience in integration of ServiceNow with alternate tools/platforms and the ability to lead design sessions to architect the integration. • Troubleshoot and resolve issues related to ServiceNow functionality and performance. • Identify and resolve issues related to ServiceNow implementations and configurations. • Conduct training sessions and workshops for end-users to enhance their understanding of the platform. • Stay current with ServiceNow releases and updates, ensuring the team is well-informed and skilled in new features. • Develop training materials and conduct workshops for end-users and team members. • Participate in project planning and status meetings, providing regular updates to stakeholders. • Knowledge of ITIL framework. Relevant Experience: • 5 to 8 years of experience in IT Service Management, with a strong focus on ServiceNow implementation. • Strong problem-solving skills with a focus on delivering results. • In-depth knowledge of ServiceNow modules and functionalities. • Experience with developing and optimizing ServiceNow dashboards, alerts, and reports. Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a related field. • Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams. • ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly desirable.

ServiceNow Implementation - Onsite chennai,tamil nadu 5 - 9 years INR 0.00016 - 0.00017 Lacs P.A. On-site Full Time

As a Senior Consultant ServiceNow with 8 years of experience in IT Service Management, your role will involve overseeing the end-to-end implementation of ServiceNow to ensure alignment with business requirements and industry standards. You will collaborate with stakeholders to gather and analyze requirements, provide technical guidance during implementation, troubleshoot and resolve issues, and conduct training sessions for end-users. Your expertise in integrating ServiceNow with alternate tools/platforms, leading design sessions, and staying updated with ServiceNow releases will be crucial in enhancing business processes. **Key Responsibilities:** - Oversee the end-to-end implementation of ServiceNow, ensuring alignment with business requirements and industry standards. - Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications. - Provide technical guidance and support during implementation and post-deployment. - Lead design sessions to architect the integration of ServiceNow with alternate tools/platforms. - Troubleshoot and resolve issues related to ServiceNow functionality and performance. - Identify and resolve issues related to ServiceNow implementations and configurations. - Conduct training sessions and workshops for end-users to enhance their understanding of the platform. - Stay current with ServiceNow releases and updates, ensuring the team is well-informed and skilled in new features. - Develop training materials and conduct workshops for end-users and team members. - Participate in project planning and status meetings, providing regular updates to stakeholders. **Qualifications:** - Bachelor's degree in Computer Science, Information Technology, or a related field. - Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams. - ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly desirable. This role requires 5 to 8 years of experience in IT Service Management, with a strong focus on ServiceNow implementation. Strong problem-solving skills, in-depth knowledge of ServiceNow modules and functionalities, and experience with developing and optimizing ServiceNow dashboards, alerts, and reports will be essential for success in this position.,