LO Monitoring Analyst

As an L0 Monitoring Analyst at our company based in Navi Mumbai, you will play a crucial role in ensuring the smooth operation of IT systems through real-time monitoring and incident management. Your qualifications should include exposure to ITIL processes and a certification in basic IT/Networking. Additionally, you should possess 2-4 years of experience in IT monitoring or helpdesk roles with expertise in monitoring tools and network operation center functions. **Key Responsibilities:** - Perform real-time monitoring of servers, network devices, applications, jobs, and services using monitoring tools such as JP1, SolarWinds, Nagios, Zabbix, SCOM, App Dynamics, Dynatrace, and Ops Ramp. - Identify, acknowledge, and log alerts, events, and anomalies. - Escalate incidents to L1/L2 support teams based on defined SOPs and severity. - Perform basic health checks and validations as per runbooks. - Track and update incident tickets in ITSM tools. - Perform initial triage of alerts, including service restarts and disk clean-up commands if permitted. - Document incidents, actions taken, and resolution/escalation steps. - Communicate with on-call engineers and shift leads for follow-up or escalations. - Ensure monitoring dashboards and tools are operational and report any issues. - Provide shift-wise handover updates and contribute to incident reviews. **Qualifications Required:** - Exposure to ITIL processes (Incident, Event, Change Management). - Certification in basic IT/Networking (e.g., CompTIA A+, ITIL Foundation, CCNA) is a plus. - Basic understanding of IT infrastructure (servers, OS, networks, applications). - Hands-on experience in monitoring tools and network operation center ticketing systems. - Excellent communication and IT skills. - Ability to work 24x7 rotational shifts, including weekends and holidays. - Strong attention to detail and sense of urgency. - Requires candidates to work from the office. - Meticulous and able to work independently and meet tight deadlines.,