LO Monitoring Analyst

Position - L0 Monitoring Analyst Location - Navi Mumbai Qualification:- Exposure to ITIL processes (Incident, Event, Change Management) , Certification in basic IT/Networking (e.g: CompTIA A+, ITIL Foundation, CCNA) is a plus. Experience: 2-4 years of experience in IT monitoring or helpdesk roles with mandate skills monitoring tools, network operation center Mandate skill :- excellent communication and IT Skills Basic understanding of IT infrastructure (servers, OS, networks, applications) Hands-on experience in monitoring tools and network operation center ticketing systems must have. Good communication skills and ability to follow SOPs Ability to work 24x7 rotational shifts (including weekends and holidays) Strong attention to detail and sense of urgency Requires candidates to Work from Office. Meticulous and able to work independently and meet tight deadlines Key Responsibilities: 1. Perform real-time monitoring of servers, network devices, applications, jobs and services using monitoring tools (e.g. JP1, Solar winds, Nagios, Zabbix, SCOM, App dynamics, Dynatrace, Ops Ramp). 2. Identify, acknowledge and log alerts, events and anomalies 3. Escalate incidents to L1/L2 support teams based on defined SOPs and severity 4. Perform basic health checks and validations as per runbooks 5. Track and update incident tickets in ITSM tools 6. Perform initial triage of alerts (e.g. service restarts, disk clean-up commands if permitted). 7. Document incidents, actions taken, and resolution/escalation steps 8. Communicate with on-call engineers and shift leads for follow-up or escalations 9. Ensure monitoring dashboards and tools are operational and report any issues 10. Provide shift-wise handover updates and contribute to incident reviews Mandatory skills: - · Basic understanding of IT infrastructure (servers, OS, networks, applications) · Hands-on experience in monitoring tools and ticketing systems must have. · Good communication skills and ability to follow SOPs · Ability to work 24x7 rotational shifts (including weekends and holidays) · Strong attention to detail and sense of urgency · Requires candidates to Work from Office. · Meticulous and able to work independently and meet tight deadlines Show more Show less