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Lightening Step & My Avatar Tech Lead

Lightening Step & My Avatar Tech Lead

Movate

6 - 8 years

3 - 8 Lacs

chennai

Posted:12 hours ago| Platform: GlassDoor logo

Apply

Skills Required

support ehr crm epic cerner salesforce sql data analysis configuration management integration reports triage itil empathy compliance healthcare customization pdf

Work Mode

On-site

Job Type

Part Time

Job Description

Work Location: Chennai
Experience: 6-8 years
Education Qualification: Bachelor’s Degree

Required Skills:

Provide hands-on support for EHR/RCM/CRM systems (Epic, Cerner, Allscripts, Salesforce Health Cloud)
Write simple to medium complexity SQL scripts for data analysis and correction
Perform configuration management across COTS applications
Troubleshoot complex system and integration issues
Develop reports using SSRS or Crystal Reports
Apply HL7 and FHIR standards in data exchange and validation
Conduct root cause analysis for production incidents
Triage, categorize, and escalate incidents per ITIL processes
Collaborate with clinical users with empathy and clarity
Prioritize issues based on business and patient impact
Ensure compliance with healthcare data standards and regulations
Mentor junior analysts on support best practices

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Name

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How do you handle customization vs. configuration decisions in COTS applications?

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Describe a time you led root cause analysis (RCA) for a recurring COTS issue.

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As a Tech Lead, how do you run a Major Incident bridge call for a COTS application outage?

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Current Location:

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Attach Resume

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Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

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