Life Insurance Specialist

Title: Life Insurance Specialist

Location: Gurugram, Haryana, India

Duration: Full Time Permanent

Work mode - Hybrid but depending on client need should be comfortable to work 5 days from office if required.

Shift hours – Starting 5.30 p.m IST – 2.30 a.m IST and 6.30 p.m IST – 3.30 a.m IST

Notes:

Specific skill requirement – Background in Life Insurance.

Knowledge of policy servicing.

Operation associate working specifically into life insurance domain.- Issuance to Maturity

Description:

• Process post-issue service requests including address changes, beneficiary updates, ownership and payor changes, and banking information updates.

• Handle routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements.

• Maintain and update policy records in the administration systems according to standard • operating procedures.

• Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality.

• Research and resolve escalated issues or incomplete transactions related to policy servicing.

• Ensure service levels and turnaround times are met according to SLA requirements.

• Support audits and regulatory compliance activities by providing accurate documentation and timely responses.

• Maintain a strong understanding of policy administration systems, transaction codes, and process workflows.

• Participate in process improvement initiatives and provide feedback for automation opportunities

Requirements:

• Graduation in any stream, Commerce Graduate preferred.

• 1+ year of working experience (Life insurance domain) that required a focus on quality including attention to details, accuracy, and accountability for your work product.

• Experience in a professional/office related environment that required you to work regularly scheduled shifts.

• Experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

• Effective English business communication skills required to exchange information with client.

• Ability to solve basic mathematical problems.

• Must have basic Email/ Letter writing skills.

• Good understanding of MS Excel and MS-Outlook.

• Life Insurance domain knowledge is must (preferably Annuities).